Principal PMT-ES: AI-Driven Cloud Experience Platform

Amazon Inc.; Seattle (WA); On-site; USD 181,000 - 245,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Principal Product Manager - Technical for AWS Customer Experience to own the vision and roadmap for platforms that simplify building and maintaining customer experiences across AWS services. You will drive automation, AI-driven improvements, and responsible oversight to deliver faster, higher-quality experiences for millions of AWS customers.

This highly technical, strategic IC role operates at the intersection of architecture and broad organizational influence, shaping

Qualifications

• 7+ years as a Technical Product Manager.
• Experience delivering large-scale SaaS, PaaS or LaaS products.

Responsibilities

• Own long-term vision, strategy, and roadmap for platforms that help teams build and maintain customer interfaces for cloud services.
• Translate vision into clear, measurable deliverables, working backwards from customer needs.
• Partner with engineering and partner teams to align on a shared approach and drive adoption.
• Set the quality, accessibility, and operational-safety bar for the product, determining where automation can act independently.
• Engage directly in technical design: evaluate architecture proposals for scalability and risk.

Job description

Amazon is seeking a Principal Product Manager - Technical for AWS Customer Experience to own the vision and roadmap for platforms that simplify building and maintaining customer experiences across AWS services. You will drive automation, AI-driven improvements, and responsible oversight to deliver faster, higher-quality experiences for millions of AWS customers.

This highly technical, strategic IC role operates at the intersection of architecture and broad organizational influence, shaping