Principal PM, Reporting & Agentic Insights

owner; San Francisco (CA); Hybrid; CAD 198,000 - 297,000; Full time

Job summary

Owner is a remote-first platform for independent restaurants—covering online ordering, POS, kitchen tools, marketing, and the financial backbone. We are investing in reporting and analytics and are hiring a Principal Product Manager to lead this critical area.

You will own the product end-to-end, partnering with the GM of Payments, Money & Risk, and our AI team to build a scalable analytics foundation that drives customer outcomes and business impact.

Qualifications

• 8+ years of product management experience.
• Ability to ship software that made a difference for customers.
• Excellent product sense and stakeholder empathy.

Responsibilities

• Own the understand half of reporting end-to-end, including data models and builder experience.
• Own the anticipate half in partnership with our AI team, surfacing upcoming insights for operators.
• Define the data foundation that scales reporting across sales, menu, guests, payouts, labor, and loyalty.
• Make reporting a stated reason restaurants choose Owner and a driver of renewals.
• Lead with customer signal from tickets, churn discussions, and backlog to set priorities.

Skills

Product management

Shipping software

Customer focus

Data-driven

Job description

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We're building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant's website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We're starting by helping independent restaurants succeed online.

But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants - we'll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we're looking for you

Owner is the all-in-one platform for independent restaurants - online ordering, POS, kitchen tools, marketing, and the financial backbone that ties it all together. Reporting and analytics is one of our biggest product investments this year, and we're hiring a Principal Product Manager to lead it.

We think great reporting for a restaurant has two halves. The first is understand: historical performance the operator can pull up instantly, customize for the way they actually run their business, and trust enough to close the day on. The second is anticipate: what's coming based on what we know about their business and history, and the suggestions that help them hit their goals.

We want Owner's reporting to be best-in-class on both halves - deep operator empathy, AI native, and built around how restaurants actually work.

You'll own the product end-to-end, partnering closely with the GM of Payments, the Money & Risk EM, and a small senior engineering team, with deep collaboration with our AI team on the anticipation side.

This role is fully remote and open to candidates anywhere in the US or Canada. Slight preference for Eastern or Central time zones.

The impact you'll have

• Own the understand half of reporting end-to-end - data models, the builder experience, curated reports operators reach for daily, drill-down behavior, the mobile experience, and the migration path from where we are today.

• Own the anticipate half in partnership with our AI team - surface what's coming for an operator based on their business and history, and the suggestions that help them hit their goals.

• Define the data foundation that scales reporting across the full restaurant business (sales, menu, guests, payouts, labor, loyalty) so both halves of the product compound over time.

• Make reporting a stated reason restaurants choose Owner - showing up in customer feedback, sales conversations, and renewals as a reason they stay.

• Be the loudest voice for our customers on this product. Pull signal from support tickets, ride-alongs, churn conversations, and the active backlog - and turn it into the next set of priorities.

Who you'll work with

• Report directly to the GM of Payments.

• Partner daily with the EM and engineering team on Money & Risk.

• Work in deep partnership with our AI team on the anticipation side of reporting.

• Build the analytical foundation alongside our incoming BI Analyst and Data Scientist.

• Work cross-functionally with POS, Online Ordering, Loyalty, Labor, Finance, Support, Customer Success, and Sales as the product extends across the platform.

What we're looking for

• 8+ years of product management experience

• Ability to get things done: you have a track record of shipping software that made a difference for your customers

• Excellent product sense: you have a good understanding of what makes for a