Principal Operations Manager - Lodging, Ground and Media

Sabre; Texas; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Flexible work options

Comprehensive healthcare coverage

Generous PTO and holidays

Strong retirement planning support

Family-friendly benefits

Professional development opportunities

Job summary

Sabre Corporation is seeking a Principal Operations Manager to lead the Lodging, Ground & Media platform globally. You will oversee end-to-end operational health, guide cross-functional teams through technical challenges and optimize marketplace performance.

You will drive reliability using API connectivity, data analytics with BigQuery, and AI-enabled automation to reduce errors and improve throughput across the Sabre Mosaic marketplace.

Qualifications

• 8+ years in travel technology, platform operations or marketplace distribution.
• Proven API connectivity, caching accuracy and system load optimization experience.
• Strong track record utilizing BigQuery and data analytics to drive measurable improvements in system reliability.
• Experience guiding global technical teams and influencing cross-functional product and commercial leaders.
• Practical experience using generative AI or automated workflow tools to improve operational productivity and monitoring quality.

Responsibilities

• Lead the operational stability, performance and uptime of the global lodging and car marketplace.
• Manage day-to-day supplier connectivity performance through strict service level agreements to reduce errors and booking timeouts.
• Champion initiatives that improve static content quality, property normalization and media enrichment across portfolios.
• Guide cross-functional incident management and root-cause analysis to resolve ecosystem bottlenecks quickly.
• Use AI-enabled tools and automated analytics to detect recurring connectivity patterns, identify agency behaviors and remove manual data validation steps.

Skills

API connectivity

Data analytics

Global team leadership

Generative AI

Reliability optimization

Tools

BigQuery

Job description

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Principal Operations Manager - Lodging, Ground & Media

We are seeking a Principal Operations Manager to join our global Lodging, Ground & Media team, where innovation knows no borders. This team ensures the reliability and performance of supplier connectivity, availability and workflow success in the Sabre Mosaic marketplace. It connects global travel systems so partners can transact with speed and total confidence. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Principal Operations Manager, you will oversee the global end-to-end operational health of our hotel and car platform. You will turn complex platform data into clear actions, guide cross-functional teams through technical challenges and challenge slow or manual tracking methods. This role requires broad latitude for decisions, deep API domain knowledge and the strategic confidence to optimize marketplace performance.

What you’ll do

• Lead the operational stability, performance and uptime of the global lodging and car marketplace.
• Manage day-to-day supplier connectivity performance through strict service level agreements to reduce errors and booking timeouts.
• Champion initiatives that improve static content quality, property normalization and media enrichment across portfolios.
• Guide cross-functional incident management and root-cause analysis to resolve ecosystem bottlenecks quickly.
• Use Al-enabled tools and automated analytics to detect recurring connectivity patterns, identify agency behaviors and remove manual data validation steps.

What you’ll bring

• Minimum 8 years of experience in travel technology, platform operations or marketplace distribution systems.
• Proven success managing complex API connectivity models, caching accuracy and system load optimization at scale.
• Strong track record utilizing BigQuery and data analytics to drive measurable improvements in system reliability.
• Experience guiding global technical teams and influencing cross-functional product and commercial leaders.
• Practical experience using generative Al or automated workflow tools to improve operational productivity and monitoring quality.

Benefits that support you

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at [e-mail]

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals.

EEO IS THE LAW