Principal Observability Automation Engineer

Q2 India; Austin (TX); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Hybrid Work Opportunities

Generous parental leave

Volunteer programs

Employee recognition programs

Career development & mentoring

Job summary

Q2 is seeking a senior engineer to own observability platforms and automation across cloud and on-prem environments. You’ll architect, prototype, and productionize solutions, mentoring engineers while collaborating with cross-functional teams to deliver scalable, secure, and reliable tooling that powers the business.

You’ll work full-stack, partner with security, DevOps, and product teams, and drive improvements from design to deployment, ensuring a high bar for quality and impact.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 15+ years in software engineering, automation, or observability tooling.
• Expertise in C# or Go and scripting languages.
• Strong knowledge of RESTful APIs and distributed systems.

Responsibilities

• Architect and implement observability and automation across cloud and on-prem.
• Lead full-stack apps and APIs enabling automated data collection and visualization.
• Enforce best practices for design, security, and performance.
• Mentor engineers and drive technical excellence across teams.
• Own lifecycle of observability tools, CI/CD, and IaC.

Skills

Observability

Full-stack

Architecture

Mentoring

English fluency

Education

Bachelor's in CS

Advanced degree

Tools

Docker

Terraform

Grafana

Splunk

Kubernetes

NGINX

Job description

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Why this role:

Most engineering roles hand you a slice. A product owner sets the “what,” a manager sets the “how,” and you build your piece inside someone else’s sprint. This is not that role. We don’t build the product our customers log into — we build the factory that builds it, and the systems that detect the moment anything starts to break. When our tooling works, the entire organization finds and fixes customer problems faster. When it doesn’t, everyone feels it. That is the leverage of this role, and it is why the work sits at the center of how we run reliability. You’ll be handed real business problems — often ambiguous, sometimes dropped on us overnight — and trusted to solve them end to end: shadow the people living the problem, prototype, write the architecture, socialize it with senior and executive leaders, then build it and operationalize it so the team can run it. You’ll work full-stack, fly independently, and own what you ship. You’ll build things that matter and get used across the entire company. If optimizing a single bolt to a tenth of a millimeter for the next four months sounds like a good year, this isn’t your role. If you’d rather build the thing that goes to Mars, keep reading.

What you’ll do:

Translate business into solutions — turn ambiguous business needs into architected, detectable, automatable systems — from whiteboard to prototype to production. Extend our agentic AI platform — develop and grow our proprietary, cloud-hosted platform — including locally-hosted models — that powers observability and automated issue detection across the organization. Architect at enterprise scale — design 24/7, cross-region-resilient, business-critical tooling used by teams across the company. Work across the organization — partner with other principal engineers, support, security, and platform teams to map how systems integrate (CRM / case data, endpoint and security telemetry, cloud infrastructure) and design for the real environment. Modernize high-risk pathways — re-architect legacy access and operations pathways into secure, controlled, self-service tooling with the right guardrails built in. Multiply the team — mentor and up-level a growing bench of junior and mid-level engineers: decompose big problems, hand off well-scoped pieces, and hold the quality bar so what ships is simple, correct, and aimed at the business need. Own it end to end — including light, event-driven on-call for what you build. This is not a rotation — you’re reachable when something you own breaks, which is rare (typically a handful of times a year).

RESPONSIBILITIES

• Architect and implement advanced observability and automation frameworks across cloud and on-prem environments (AWS, Azure, GCP, VMware)
• Lead the development of full-stack applications and APIs that enable automated data collection, correlation, and visualization
• Define and enforce best practices for system design, code quality, security, and performance
• Collaborate with engineering, DevOps, and product teams to identify automation opportunities and deliver scalable solutions
• Drive continuous improvement in monitoring, alerting, and incident response systems
• Mentor senior and mid-level engineers, fostering a culture of technical excellence and innovation
• Own the lifecycle of observability tools and platforms, including CI/CD pipelines, configuration management, and infrastructure as code
• Ensure compliance with security, availability, confidentiality, and privacy policies
• Participate in strategic planning, roadmap development, and technical decision-making

EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in Computer Science or related field with 15 years of experience in software engineering, systems automation, or observability tooling; or an advanced degree with 12+ years of experience; or equivalent related work experience
• Expertise in C# (preferred), Go, and scripting languages (Python, Bash, PowerShell)
• Deep understanding of RESTful APIs, microservices architecture, and distributed systems
• Proficient in SQL and NoSQL databases (MS SQL Server, Postgres)
• Strong experience with monitoring and analytics platforms (Grafana, Splunk)
• Hands-on experience with CI/CD tools and practices
• Advanced knowledge of Linux (Red Hat/CentOS) and Windows Server administration
• Experience with containerization (Docker), orchestration, and infrastructure automation (Terraform)
• Proven ability to lead complex technical projects and influence cross-functional teams.
• Excellent communication and leadership skills
• Experience with NGINX, IIS, and public cloud datacenter operations preferred
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Mission

Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.

Culture & Values

Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.