Principal Life Sciences Safety Support Engineer

Oracle Corporation; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

Oracle Corporation is seeking a Principal Support Engineer for Life Sciences/Safety Products. You will serve as the primary contact for customers, delivering technical assistance via phone and web portals and troubleshooting Oracle Life Sciences Safety products to ensure patient safety and regulatory compliance.

You will work in a fast-paced environment, collaborating with cross-functional teams to resolve complex issues and maintain high-quality support around the clock.

Qualifications

• 6–10 years of experience in technical support or technical consulting.
• Strong problem-solving skills and customer-focused mindset.
• Deep knowledge of Drug Safety and Pharmacovigilance regulations.
• Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
• Proficiency in Windows, Unix, and Linux operating systems.
• Experience with UNIX scripting, XML, JavaScript, SQL/PLSQL in Oracle databases.
• Able to thrive in a fast-paced, evolving environment.
• Excellent verbal and written communication skills.

Skills

Problem-solving

Time management

Customer focus

Verbal communication

Written communication

Adaptability

Tools

Oracle Argus Safety

Empirica Signal

UNIX scripting

XML

JavaScript

Oracle SQL

PL/SQL

Oracle databases

Job description

Oracle Corporation is seeking a Principal Support Engineer for Life Sciences/Safety Products. You will serve as the primary contact for customers, delivering technical assistance via phone and web portals and troubleshooting Oracle Life Sciences Safety products to ensure patient safety and regulatory compliance.

You will work in a fast-paced environment, collaborating with cross-functional teams to resolve complex issues and maintain high-quality support around the clock.