Lead Principal Support Engineer -Life Sciences

Oracle Corporation; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Oracle is seeking a Principal Support Engineer for Life Sciences/Safety Products to act as the primary customer contact, delivering technical assistance via phone and web portals.

You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while complying with regulations and Oracle service standards. The role demands strong problem solving, OS proficiency, and excellent communication.

Qualifications

• 6-10 years of experience in technical support or technical consulting.
• Strong problem-solving skills, excellent time management, and a customer-focused mindset.
• In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes.
• Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
• Proficiency in Windows, Unix, and Linux operating systems.
• Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases.
• Ability to thrive in a fast-paced, evolving business environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical assistance to customers via phone and web portals.
• Troubleshoot Oracle Life Sciences Safety products to ensure high-quality support.
• Adhere to industry regulations and Oracle customer service standards.
• Operate as a primary contact for customers and ensure timely resolution of issues.

Skills

Problem solving

Time management

Customer focus

Drug safety

Pharmacovigilance

Oracle Argus Safety

Empirica Signal

UNIX scripting

XML

JavaScript

Oracle SQL

PL/SQL

Oracle databases

Windows/Linux

Communication skills

Tools

Oracle Argus Safety

Empirica Signal

Job description

Description

Principal Support Engineer - Life Sciences/Safety Products

As a member of the Support organization, you will be the primary point of contact for customers, providing technical assistance via phone and web portals. You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while adhering to industry regulations and Oracle’s customer service standards. Our team operates around the clock to adapt to customer needs, ensuring continuous success and patient safety.

Requirements:

• 6-10 years of experience in technical support or technical consulting.
• Strong problem-solving skills, excellent time management, and a customer-focused mindset.
• In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes.
• Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
• Proficiency in Windows, Unix, and Linux operating systems.
• Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases.
• Ability to thrive in a fast-paced, evolving business environment.
• Excellent verbal and written communication skills.