Lead Principal Support Engineer -Life Sciences

Oracle Corporation; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

Oracle Corporation is seeking a Principal Support Engineer for Life Sciences/Safety Products. You will serve as the primary contact for customers, delivering technical assistance via phone and web portals and troubleshooting Oracle Life Sciences Safety products to ensure patient safety and regulatory compliance.

You will work in a fast-paced environment, collaborating with cross-functional teams to resolve complex issues and maintain high-quality support around the clock.

Qualifications

• 6–10 years of experience in technical support or technical consulting.
• Strong problem-solving skills and customer-focused mindset.
• Deep knowledge of Drug Safety and Pharmacovigilance regulations.
• Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
• Proficiency in Windows, Unix, and Linux operating systems.
• Experience with UNIX scripting, XML, JavaScript, SQL/PLSQL in Oracle databases.
• Able to thrive in a fast-paced, evolving environment.
• Excellent verbal and written communication skills.

Skills

Problem-solving

Time management

Customer focus

Verbal communication

Written communication

Adaptability

Tools

Oracle Argus Safety

Empirica Signal

UNIX scripting

XML

JavaScript

Oracle SQL

PL/SQL

Oracle databases

Job description

Description

Principal Support Engineer - Life Sciences/Safety Products

As a member of the Support organization, you will be the primary point of contact for customers, providing technical assistance via phone and web portals. You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while adhering to industry regulations and Oracle's customer service standards. Our team operates around the clock to adapt to customer needs, ensuring continuous success and patient safety.

Requirements:

• 6-10 years of experience in technical support or technical consulting.


• Strong problem-solving skills, excellent time management, and a customer-focused mindset.


• In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes.


• Hands-on experience with Oracle Argus Safety and/or Empirica Signal.


• Proficiency in Windows, Unix, and Linux operating systems.


• Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases.


• Ability to thrive in a fast-paced, evolving business environment.


• Excellent verbal and written communication skills.