Principal Learning Solutions Architect

Blue Cross NC

United States

Hybrid

USD 108,000 - 172,000

Full time

6 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage

401k with employer match

Parental leave and adoption support

Job summary

Blue Cross NC is seeking a senior-level professional to act as an individual contributor and strategic partner, driving organizational performance through consulting, analysis, and design of workforce solutions. You will work with executive leadership to diagnose challenges, propose learning and non-learning interventions, and deliver measurable business outcomes across enterprise-wide initiatives.

The role emphasizes hands-on program leadership, customer service, and timely execution of

Qualifications

8+ years of related experience.
Experience with enterprise learning and performance solutions.
Strong stakeholder management and influencing skills.

Responsibilities

Serve as a trusted advisor to senior leaders and executives across the organization.
Develop strategy, performance metrics, and workforce plans.
Design and deliver learning and performance solutions that bridge gaps.
Translate complex problems into concise business insights for decision making.
Lead cross-functional programs with hands-on management and customer service focus.

Skills

Strategic consulting

Performance analysis

Learning design

Executive communication

Project management

Education

Bachelor's degree or advanced degree

In lieu of degree, 10+ years experience

Job description

Job Description

This is a senior individual contributor role responsible for improving organizational performance through strategic consulting, performance analysis, learning design, and business partnership. This role works directly with executive and senior leaders to identify workforce challenges, diagnose root causes, recommend learning and non-learning solutions, and drive measurable business outcomes. This position is responsible for creation of effective workforce performance solutions that support enterprise-wide learning and bridge performance gaps. These solutions include but aren't limited to courseware that adhere to adult learning principles and incorporate broad, complex interventions that range in media and complexity. The candidate must have the ability to be a hands-on manager of multiple projects/programs with a focus on customer service and execution against time constraints.

What You'll Do

Strategic Business Consulting

Serve as a trusted advisor to senior leaders, directors, and vice presidents across the organization.
Build deep understanding of business objectives, operational challenges, performance metrics, and workforce strategies.
Participate in strategic planning discussions to identify workforce capability implications of business initiatives.
Influence leaders toward solutions that address root causes rather than symptoms.

Performance Analysis & Diagnosis

Conduct rigorous performance consulting engagements to identify workforce challenges and performance opportunities.
Assess business, operational, behavioral, process, technology, and knowledge factors contributing to performance gaps.
Differentiate between:
Knowledge and skill gaps
Process issues
Technology or system constraints
Organizational barriers
Leadership challenges
Communication gaps
Incentive or accountability issues

Solution Architecture & Design

Design comprehensive learning and learning-adjacent solutions that improve workforce and organizational performance.
Formal learning programs
Digital learning experiences
Performance support tools
In-the-flow-of-work learning solutions
Knowledge management strategies
AI-enabled learning and support experiences
Coaching frameworks
Leader enablement programs
Change and adoption strategies
Communications campaigns
Balance learner needs, business priorities, operational realities, and measurable outcomes.

Executive Communication & Influence

Lead conversations with senior leaders and executive stakeholders.
Translate complex problems into concise, actionable business insights.
Use storytelling techniques to make data meaningful and drive decisions.
Create executive-ready presentations and consultation materials.

Data Analytics & Insight Generation

Analyze business performance metrics, learner data, operational KPIs, workforce trends, and stakeholder feedback.
Identify patterns, opportunities, risks, and emerging capability needs.
Synthesize multiple data sources into clear narratives and recommendations.
Use qualitative and quantitative insights to guide solution design and prioritization.

Enterprise Leadership & Innovation

Serve as a recognized subject matter expert within the Learning & Development function.
Introduce innovative practices, technologies, and methodologies.
Maintain expertise in learning strategy, performance consulting, organizational effectiveness, workforce transformation, and AI-enabled learning.
Influence enterprise learning strategy and operating models.

What You Bring

Bachelor's degree or advanced degree (where required)
8+ years of experience in related field.
In lieu of degree,10+ years of experience in related field.

Bonus Points

Strong PowerPoint skills, including building decks for executive-level presentations
Strong storytelling skills, including executive facilitation
Experience in serving as strategic advisor and providing thought leadership to customers and stakeholders outside of the learning organization
Knowledge of modern learning ecosystems, including Learning Experience Platforms (LXP), Learning Management Systems (LMS), and AI-enabled learning technologies
Strong relationship building, critical thinking & strategic thinking ability

What You'll Get

The opportunity to work at the cutting edge of health care delivery with a team that is deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more

Where You'll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that is flexible, connected, and future focused. In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.