Principal Learning Solutions Architect

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and adoption support

Tuition reimbursement

Job summary

Blue Cross and Blue Shield of North Carolina seeks a senior Learning & Development consultant to advise senior leaders, design learning solutions, and drive workforce performance. You will lead executive discussions, develop evidence-based insights, and shape strategic programs across the enterprise.

The role emphasizes data-driven decision making, AI-enabled learning, and change management within a hybrid, flexible environment based from Durham. Candidates from multiple states may apply.

Qualifications

• Bachelor's degree or advanced degree (where required) 8+ years of experience in related field.
• Bonus Points Strong PowerPoint skills, incl. building decks for executive-level presentations
• Strong storytelling skills, including executive facilitation
• Experience in serving as strategic advisor and providing thought leadership to customers and stakeholders outside of the learning organization
• Knowledge of modern learning ecosystems, including LXP, LMS, and AI-enabled learning technologies
• Strong relationship building, critical thinking & strategic thinking ability

Responsibilities

• Serve as a trusted advisor to senior leaders, directors, and vice presidents across the organization.
• Conduct rigorous performance consulting engagements to identify workforce challenges and performance opportunities.
• Design comprehensive learning and learning-adjacent solutions that improve workforce and organizational performance.
• Lead conversations with senior leaders and executive stakeholders; translate complex problems into concise insights.
• Analyze business performance metrics, learner data, operational KPIs, and stakeholder feedback to guide solution design.
• Serve as a recognized SME within Learning & Development and influence enterprise learning strategy.

Skills

Coaching

Creative Strategies

Curriculum Development

Digital Media

Facilitation

File Management

Instructional Design

Leadership

Learning Strategies

Motion Graphics

Multimedia Design

Multimedia Systems

Needs Assessment

Organizational Development

Performance Improvements

Project Portfolio Management

Strategy Development

Talent Development

Training Delivery

Education

Bachelor's degree or advanced degree

Job description

What You’ll Do

• Strategic Business Consulting Serve as a trusted advisor to senior leaders, directors, and vice presidents across the organization. Build deep understanding of business objectives, operational challenges, performance metrics, and workforce strategies. Participate in strategic planning discussions to identify workforce capability implications of business initiatives. Influence leaders toward solutions that address root causes rather than symptoms.
• Performance Analysis & Diagnosis Conduct rigorous performance consulting engagements to identify workforce challenges and performance opportunities. Assess business, operational, behavioral, process, technology, and knowledge factors contributing to performance gaps. Differentiate between: Knowledge and skill gaps Process issues Technology or system constraints Organizational barriers Leadership challenges Communication gaps Incentive or accountability issues.
• Design Architecture & Design Design comprehensive learning and learning- adjacent solutions that improve workforce and organizational performance. Formal learning programs Digital learning experiences Performance support tools In-the-flow-of-work learning solutions Knowledge management strategies AI-enabled learning and support experiences Coaching frameworks Leader enablement programs Change and adoption strategies Communications campaigns Balance learner needs, business priorities, operational realities, and measurable outcomes.
• Executive Communication & Influence Lead conversations with senior leaders and executive stakeholders. Translate complex problems into concise, actionable business insights. Use storytelling techniques to make data meaningful and drive decisions. Create executive-ready presentations and consultation materials.
• Data Analytics & Insight Generation Analyze business performance metrics, learner data, operational KPIs, workforce trends, and stakeholder feedback. Identify patterns, opportunities, risks, and emerging capability needs. Synthesize multiple data sources into clear narratives and recommendations. Use qualitative and quantitative insights to guide solution design and prioritization.
• Enterprise Leadership & Innovation Serve as a recognized subject matter expert within the Learning & Development function. Introduce innovative practices, technologies, and methodologies. Maintain expertise in learning strategy, performance consulting, organizational effectiveness, workforce transformation, and AI-enabled learning. Influence enterprise learning strategy and operating models.

What You’ll Bring

• Bachelor's degree or advanced degree (where required) 8+ years of experience in related field. In lieu of degree,10+ years of experience in related field.
• Bonus Points Strong PowerPoint skills, including building decks for executive-level presentations Strong storytelling skills, including executive facilitation Experience in serving as strategic advisor and providing thought leadership to customers and stakeholders outside of the learning organization Knowledge of modern learning ecosystems, including Learning Experience Platforms (LXP), Learning Management Systems (LMS), and AI-enabled learning technologies Strong relationship building, critical thinking & strategic thinking ability

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

$107,901.00 - $172,642.00

Skills

Coaching, Creative Strategies, Curriculum Development, Digital Media, Facilitation, File Management, Instructional Design, Leadership, Learning Strategies, Motion Graphics, Multimedia Design, Multimedia Systems, Needs Assessment, Organizational Development (OD), Performance Improvements, Project Portfolio Management (PPM), Strategy Development, Talent Development, Training Delivery

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care - in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‑being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

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Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].