Senior System Configuration Analyst

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match

Paid time off (PTO)

Parental leave and adoption support

Tuition reimbursement

Career development programs

Job summary

Blue Cross NC is seeking an experienced Configuration Management professional to own the CMS, including the ServiceNow CMDB and ITOM modules. You will lead upgrades and migrations to maintain data integrity and partner with IT service teams and business owners to align configuration data with business processes.

The role requires 5+ years in a related field, a Bachelor's degree or higher, and familiarity with cloud and container technologies such as AWS, Kubernetes, and OpenShift.

Qualifications

• Bachelor's degree or advanced degree.
• 5+ years of experience in related field.

Responsibilities

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules.
• Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
• Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions.

Skills

CMDB

ServiceNow

ITOM

ITIL

Stakeholder comms

Education

Bachelor's degree or advanced degree

Tools

Kubernetes

OpenShift

AWS

Job description

What You’ll Do

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management).
• Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
• Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions.
• Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes.
• Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders.
• Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB.
• Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls.
• Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments.
• Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift.
• Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies.
• Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB.
• Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared‑ownership environment.

What You Bring

• Experience working in a ServiceNow CMDB environment
• Understanding of service mapping concepts and business service relationships
• Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift)
• Bachelor's degree or advanced degree
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Bonus Points Familiarity with ITIL or ITSM frameworks certifications
• ServiceNow and/or ITIL certifications

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in‑person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in‑office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. North Carolina, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‑being of North Carolinians. Blue Cross NC is a fully taxed, not‑for‑profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award‑winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

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Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].