Principal Information System Engineer

Treeline; Watertown (MA); Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

Treeline seeks an experienced Principal Information System Engineer to join our IT team. You will lead complex IT initiatives, manage Microsoft 365/Entra ID/Okta, and strengthen endpoint security across multiple countries.

The role requires hands-on support, strong scripting, and collaboration with MSPs and internal engineers. Ideal candidates will have 8-10+ years in systems administration, a broad IT background, and exceptional problem-solving.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience.
• 8-10+ years of experience in systems administration, endpoint management, identity management, or IT operations.
• Broad IT experience across Windows, Mac, Databases, Storage, Security, Networking and public clouds.
• Hands-on experience with Microsoft 365 Administration.
• Experience with Microsoft Entra ID including Conditional Access Policies.
• Experience with Okta.
• Experience with endpoint security and device management.
• PowerShell scripting (Basic to Intermediate).
• Strong troubleshooting, problem-solving and analytical skills.
• Proven ownership in issue resolution and documentation.

Responsabilités

• Serve as the primary technical escalation point for the IT organization and provide hands-on end-user support as needed.
• Lead complex technical initiatives and provide recommendations to IT leadership on tooling and standards.
• Administer and optimize cloud-based technologies including endpoint, identity, and security management.
• Manage Microsoft 365, Entra ID, and Okta environments and implement MFA and CA policies.
• Develop PowerShell scripts to automate routine tasks and improve efficiency.
• Collaborate with in-house engineers and MSPs to support employees across departments and countries.
• Maintain accurate IT tickets, knowledge base articles, and ITSM process adherence.
• Communicate clearly with coworkers and vendors, both locally and remotely, ensuring effective collaboration.

Connaissances

PowerShell

M365 Admin

Okta

Entra ID

Endpoint Security

Identity Management

Troubleshooting

Documentation

ITSM

Vendor Management

Formation

Bachelor's degree in IT or related field

Outils

Intune

Azure AD

MFA

Description du poste

We are seeking an experienced and customer-focused Principal Information System Engineer to join our IT team. The ideal candidate will have strong experience managing modern workplace technologies and troubleshooting complex technical issues. This role reports to our Director, IT Operations and will work closely with both our in-house engineers and Managed Service Providers (MSPs) supporting Treeliners from every department across multiple countries.

Responsibilities

• Serve as the primary technical escalation point for the IT organization, including providing hands-on support to end users as needed.
• Hands-on leadership for complex technical initiatives.
• Serve as a secondary technical decision-maker for IT Operations, providing recommendations to the Director on tooling, standards, and vendor issues.
• Administer, support, and optimize cloud-based enterprise technologies, including endpoint, identity, and security management solutions.
• Manage modern workplace technologies and troubleshoot complex technical issues.
• Administer and maintain Microsoft 365, Microsoft Intune, and Microsoft Entra ID environments, including Conditional Access Policies and endpoint security configurations.
• Manage identity and access solutions, including Okta and Multi-Factor Authentication (MFA), to safeguard Treeline systems and data.
• Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency.
• Partner with in-house engineers and MSPs to support employees across multiple departments and countries.
• Maintain accurate documentation, ticket updates, and knowledge base articles in accordance with established ITSM processes.
• Collaborate with local and remote coworkers and vendors to design, implement, and continuously improve IT solutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 8-10+ years of experience in systems administration, endpoint management, identity management, or IT operations.
• A broad range of overall IT experience, including Windows, Mac, Databases, Storage, Security, Networking and public clouds.
• Strong hands-on experience with the following or similar:
• Microsoft 365 Administration
• Microsoft Entra ID, including Conditional Access Policies
• Okta
• Endpoint security and device management
• PowerShell (Basic to Intermediate)
• Strong troubleshooting, problem-solving, and analytical skills.
• A track record of taking ownership in issue resolution. No problem is too big or too small.
• Organized and detail orientated.
• Excellent written and verbal communication skills, including clear documentation, ticket updates, and knowledge base contributions.
• Familiarity with ticketing systems and ITSM processes
• Experience working collaboratively with coworkers and vendors, both local and remote, while also being effective working independently.
• You are curious, creative, and innovative and want to continuously improve our processes.
• Previous experience working in a biotech startup or biopharmaceutical.
• Related certifications are a plus
• Ability to explain technical issues clearly to non-technical users
• Patient, customer-focused mindset with a commitment to service quality
• Ability to prioritize tasks and manage multiple issues simultaneously