Principal Implementation Program Manager

T-Mobile; Atlanta (GA); On-site; USD 94,000 - 171,000; Full time

Job summary

An innovative telecommunications leader is seeking a Principal Implementation Manager to oversee complex client onboarding processes. This role is pivotal in ensuring customer satisfaction and driving strategic growth within the Enterprise segment. Responsibilities include managing project scope, leading cross-functional teams, and delivering high-quality project outcomes. The ideal candidate will possess superior communication and program management skills, along with a strong understanding of wireless technologies. Join a dynamic team that values growth, inclusivity, and employee satisfaction, and take your career to the next level in a supportive environment.

Benefits

401(k)

Employee stock purchase plan

Paid time off

Parental leave

Medical benefits

Dental benefits

Vision benefits

Discounts on services

Qualifications

• 4-7 years of formal project/program management experience required.
• Experience managing or supporting business customers in Sales or Account Management.

Responsibilities

• Directs all aspects of client onboarding for large Enterprise accounts.
• Ensures 100% customer satisfaction and drives strategic direction.

Skills

Communication

Program Management

Conflict Resolution

Wireless Technologies

MS Office Suite

Organization

Cross Functional Relationships

Education

Bachelor's Degree

Tools

Microsoft Project

Excel

PowerPoint

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex, Enterprise, Strategic, and Public Sector accounts. As a key customer-facing leader, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.

Job Responsibilities

1. Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecycle Support), tracking cross-functional deliverables through the RFP process, managing product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and project status updates.
2. Defines Onboarding project scope, creates and manages initial Onboarding project plan, while influencing and managing variables that may result in scope creep.
3. Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.
4. Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.
5. Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
6. Develops customer specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including In-Building if applicable) Product, Vendor Management, and other identified resources.
7. Directs and coordinates teams of Sales, Operations, Care, Product and Technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
8. Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Education

• Bachelor's Degree. Additional relevant work experience may be considered in lieu of degree (Required)

Work Experience

• 4-7 years Formal project/program management work experience (Required)
• 4-7 years Managing or supporting business customers in a Sales, Service or Account Management (Required)

Knowledge, Skills and Abilities

• Communication: Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc. (Required)
• Program Management: Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end-to-end project plans). (Required)
• Conflict Resolution: Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile's Implementation value proposition. (Required)
• Wireless Technologies: Demonstrated (SME) knowledge of solutions, technologies and operating systems (wireless knowledge, Sync-Up, iOS, Android, MDM, In Building Network Experience). (Required)
• MS Office Suite: Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint). (Required)
• Organization: Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment. (Required)
• Cross Functional Relationships: Ability to build strong cross-functional partnerships and leverage internal and external resources, moving programs and projects thru completion. (Required)

Licenses and Certifications

• Project Management Professional (PMP) - Preferred

Additional requirements include being at least 18 years of age, legally authorized to work in the United States, and willingness to travel as required. The role is not DOT regulated or safety sensitive.

The pay range for this role is $94,500 - $170,400 with a 20% bonus target. The actual pay will depend on location, qualifications, and experience. Employees are eligible for various benefits, including medical, dental, vision, 401(k), stock plans, paid time off, parental leave, family benefits, discounts, and more. For details, visit www.t-mobilebenefits.com.

We promote growth and development, embracing our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities during the application process. Contact: [e-mail] or 1-844-873-9500.