Principal Genesys Cloud Engineer (CX)

PNC; Pittsburgh (Allegheny County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Educational assistance

Job summary

PNC, based in Pittsburgh, is seeking a Software Engineer Principal (Genesys Cloud) to develop and support Genesys Cloud CX solutions. This role requires 5+ years of experience and strong skills in Java, JavaScript, and REST APIs.

You'll collaborate with teams to create high-performing customer engagement solutions while supporting the organization's Treasury Management capabilities. The position offers a comprehensive benefits package providing medical, retirement, and paid time off.

Qualifications

• 5+ years of industry-relevant experience in software engineering, preferably within contact center or CX platforms.
• Strong experience in Genesys Cloud platform development.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design, develop, configure, and support Genesys Cloud CX solutions.
• Align business strategy with software solutions.
• Provide technical guidance and support to colleagues.

Skills

Genesys Cloud certifications

NLP/NLU or bot integrations

analytical and problem-solving skills

Java

JavaScript

REST APIs

Education

Bachelor's degree or equivalent

Job description

PNC, based in Pittsburgh, is seeking a Software Engineer Principal (Genesys Cloud) to develop and support Genesys Cloud CX solutions. This role requires 5+ years of experience and strong skills in Java, JavaScript, and REST APIs.

You'll collaborate with teams to create high-performing customer engagement solutions while supporting the organization's Treasury Management capabilities. The position offers a comprehensive benefits package providing medical, retirement, and paid time off.