Principal, General Servicing

Lakeview Loan Servicing, LLC.; Scottsdale (AZ); On-site; USD 128,000 - 145,000; Full time

Job summary

Lakeview Loan Servicing, LLC. seeks a Principal, General Servicing, a senior individual contributor embedded within the product organization.

This fully remote role targets a seasoned servicing expert who comprehends how shared servicing infrastructure enables consistent borrower communications, vendor interactions, and cross-domain workflows. You will define and govern shared servicing capabilities for borrower communications, third-party integrations, and event-driven workflow orchestration

Qualifications

• 8+ years in mortgage servicing operations, servicing systems, or related domains.
• Deep expertise in borrower communications, vendor management, and servicing workflow orchestration.
• Strong understanding of regulatory considerations related to borrower communications and delivery requirements.
• Experience working with third-party vendors and integrations, including communication providers and servicing-related vendors.
• Strong understanding of system-driven workflow orchestration, event processing, and operational controls.
• Ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios.

Responsibilities

• Product and Operational Alignment.
• End-to-End Workflow Definition and Validation.
• Product Translation & Requirements Definition.
• Engineering Partnership and Delivery Support.
• Testing, Validation, & Automation Contribution.
• Functional Ownership: General Servicing (Shared Servicing Services).
• Flexible Domain Contribution.

Skills

Mortgage servicing

Job description

Overview

The Principal, General Servicing is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how shared servicing infrastructure enables consistent execution across borrower communications, vendor interactions, and cross-domain workflows, and can translate that expertise into scalable product capabilities.

This role is responsible for defining, governing, and continuously improving shared servicing capabilities that support borrower communications, third-party integrations, and event-driven workflow orchestration across the servicing lifecycle. The Principal plays a critical role in validating that execution frameworks, workflows, and edge cases are intentionally designed, explicitly defined, and not implicitly assumed.

This is a fully remote position that offers a competitive salary range of $128,000 to $145,000, plus an annual bonus. You\'ll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

Responsibilities

• Product and Operational Alignment
• End-to-End Workflow Definition and Validation
• Product Translation & Requirements Definition
• Engineering Partnership and Delivery Support
• Testing, Validation, & Automation Contribution
• Functional Ownership: General Servicing (Shared Servicing Services)
• Flexible Domain Contribution

Qualifications

• 8+ years in mortgage servicing operations, servicing systems, or related domains (AVP preferred; VP considered).
• Deep expertise in borrower communication processes, vendor management, and servicing workflow orchestration.
• Strong understanding of regulatory considerations related to borrower communications and delivery requirements.
• Experience working with third-party vendors and integrations, including communication providers and servicing-related vendors.
• Strong understanding of system-driven workflow orchestration, event processing, and operational controls.
• Demonstrated ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios, and to support UAT validation.
• Proven functional leadership across cross-functional teams, including Technology, Operations, Product, Compliance, and external partners.

MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.