Principal Field Service Technical Training Specialist

Medtronic plc; Lafayette (CO); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Medtronic plc is seeking a Principal Field Service Technical Training Specialist to design and deliver training for cranial and spine imaging products. The role involves creating curricula, collaborating with cross-functional teams, and leading instructor-led sessions.

The position requires on-site presence in Lafayette, CO at least two weeks per month and up to 25% travel. The ideal candidate has strong technical training experience in medical imaging equipment, plus knowledge of regulatory

Qualifications

• High school diploma or equivalent with 8+ years engineering, technical training or troubleshooting experience OR an Associate's with 6+ years OR a Bachelor's with 4+ years of such experience.
• Willingness to travel up to 25% domestically or internationally; prior field service or factory engineering in medical devices is a plus.
• Experience servicing electromechanical imaging systems (x-ray, mammography, gamma ray) is preferred.
• Ability to read schematics and engineering drawings; familiarity with FDA 21 CFR, CGMP for medical devices.

Responsibilities

• Design and deliver technical training for cranial and spine imaging products, focusing on X-Ray and Imaging technologies.
• Create curricula, instructor guides, assessments and global deployment of training; collaborate with cross-functional teams.
• Conduct on-site and remote training sessions; ensure attendance, tracking, and certification; measure training effectiveness.

Skills

Technical training

Troubleshooting

Field service

Education

Bachelor’s degree in engineering or scientific field

Associate's degree in engineering or technical field

High School Diploma or equivalent

Tools

Articulate

Test equipment

Windows OS

Job description

## Principal Field Service Technical Training SpecialistPostulerremote type: À distancelocations: Lafayette, Colorado, United States of Americatime type: Temps pleinposted on: Offre publiée aujourd'huitime left to apply: Date de fin : 10 août 2026 (Il reste 19 jour(s) pour postuler)job requisition id: R72439We anticipate the application window for this opening will close on - 10 Aug 2026Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant.**Journée type**The Principal Field Service Technical Training Specialist role is to train field service engineers (FSE), hospital biomed staff, and others on Medtronic cranial and spine medical device repair and maintenance. While this position is posted as remote, the facility where training takes place is in Lafayette, CO. and is required to be at the facility full time a minimum of 2 weeks per month to conduct instructor-led training. Medtronic will not cover travel costs to be on site, so only candidates willing to be located close to the facility will be considered. The **Principal Field Service Technical Training Specialist** has the responsibility and authority to **drive, create and deliver training for global field service employees, and hospital Bio-Med customers**. This individual will be primarily responsible for creating and delivering the course curriculum for **Cranial and Spinal products and technologies, with a focus on X-Ray and Imaging products** to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.**Key Responsibilities:****Instructional Design & Project Management*** Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.* Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.* Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.* Prepare Instructor Guides and certified instructor program on new/revised curricula and materials, on a global basis.* Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.* Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.* Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.* Provide timely evaluation and feedback to trainees and their managers/supervisors.* Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.* Coordinate continuous training opportunities for the global Field service team. Duties include review of newly released/updated repair procedures.* Provide feedback from training into new and sustaining projects as appropriate.**Training Services Delivery*** Conduct training courses at different skill levels and audiences in varied locations as needed.* Manage course preparations and facility set up as needed.* Conduct training for new product introductions and/or software releases.* Ensure proper training attendance is documented and updated in proper locations per procedure.* Interact in a professional manner with all course participants in both classroom and social situations.* Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.* Conduct Certified Instructor programs for Service educational course offerings.* Retain a comprehensive understanding and clinical knowledge of cranial and spine technology.* Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.* May assist in the technical support for users of products. This may include phone support for users and/or technical staff.* Plans, develops, and coordinates in-house product training programs for field support personnel and customers.* Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.* Ensures training program(s) meets company and customer objectives.* Maintains communication with customers to ensure effectiveness of training.* Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.* Up to 25% domestic or international travel**Must Have (Minimum Requirements)*** High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience, OR* Associate's Degree with 6+ years of of engineering, technical training or troubleshooting experience, OR* Bachelor’s Degree with 4+ years of of engineering, technical training or troubleshooting experience**Nice to Have (Preferred Qualifications):*** **Previous experience servicing electromechanical systems for imaging equipment such as x-ray, mammography, and gamma ray systems.*** Previous experience in field service or factory engineering in the medical device industry* Direct experience with Cranial and Spine products such as imaging systems* Experience developing content and delivering technical training* Familiarity with Articulate* Familiarity with commonly used test equipment (i.e.: power supplies, DVM's, signal generators, dosimeters, flow meters, etc.)* Ability to read and understand schematics and engineering drawings* Familiar with the FDA 21 CFR, CGMP for Medical device* Advanced education in Electrical Engineering or Scientific discipline or similar related field.* Biomedical Engineering background or equivalent.* Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.* Healthcare/surgical setting experience.* Familiarity with state regulations for imaging equipment.* Ability to function well under pressure and expend effort to meet schedules and deadlines* Adept with the use of basic hand tools and mechanical and electronic devices.