Sr. Field Service Engineer / Sr Systems Administrator

Medtronic plc; Lafayette, Northern (CO, KY); Hybrid; USD 95,000 - 143,000; Full time

Job summary

Medtronic is seeking a Sr. Field Service Engineer / Sr Systems Administrator to lead field implementation across US hospitals.

This remote role requires extensive travel (75%) and hands-on installation of ACM HealthCast products, coordinating IT workstreams with project managers, and providing Level 2 support. Ideal candidates have 10+ years in IT with Windows, networking, virtualization (VMware), AD, and cloud experience (Azure).

Qualifications

• Must possess a Bachelor's degree and 10+ years IT experience with Windows based systems and networking.
• Experience with hospital environments is a plus.
• Strong problem solving and documentation skills.

Responsibilities

• Lead Field Implementation efforts including significant travel to hospitals across the US.
• Perform hands-on installation work at customer locations for all ACM product offerings.
• Lead IT workstream meetings with project managers as SME for medical device/software offerings.
• Provide Level 2 technical support for HealthCast products and on-site IT trainings.
• Develop and deploy hardware/software tools to optimize field installations.

Skills

Windows OS

Networking

Wi-Fi (802.11)

Active Directory

Virtualization (VMware)

Azure

Server 2016/2019/2022

Routers/Switches/VLANs/Firewalls

IT Security concepts

Field service experience

Education

Bachelor's degree

Tools

VMware

Azure

Job description

## Sr. Field Service Engineer / Sr Systems AdministratorApplyremote type: Remotelocations: Lafayette, Colorado, United States of Americatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 28, 2026 (30+ days left to apply)job requisition id: R71792We anticipate the application window for this opening will close on - 28 Aug 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.# **A Day in the Life** Job DescriptionField Service EngineerCareers that Change LivesThe Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.A Day in the LifeWe offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US. Our customers are typically acute care hospitals, and the users of our devices are in patient care units. Our HealthCast products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. You will be part of the HealthCast Services team working on projects requiring good foundational understandings of technologies and hardware equipped with Wi-Fi, Bluetooth and other data transmission and security protocols in primarily hospital settings, including patient rooms. You will be responsible for managing IT working sessions ensuring project readiness in advance of traveling to our valued accounts. As you continue to learn our solutions and product offerings, this role is positioned as an opportunity to evolve into a lead implementation engineer position within our HealthCast Services team.Location: Remote**Travel: 75%**Position Responsibilities:• Lead Field Implementation efforts including significant travel to hospitals across the US• Perform hands-on installation work at customer locations for all AC&M product offerings• Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings• Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies• Effective communication both verbally and in written form,• Conduct on-site IT trainings to hospital staff on our products• Provide guidance to customers on how best to configure their environment for our products• Ensure installation work that meets highest quality and customer services standards• Create/maintain installation documentation• Provide “Level 2” technical support for all HealthCast products• Must be available for after-hours or weekend support if emergency customer situations occur• Provide technical input for our Sales Directors and Sales Engineers• Develop and deploy hardware and software tools that optimize field installations and configurations• Provide feedback to R&D on how to make products easier to deploy and support in the field• Flexibility to travel to customer locations with minimal notice when neededMust Have: Minimum Requirements• Must possess Bachelors degree• 10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologiesNice to Have• OEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, Drager• A problem solving mindset• Experience scripting• Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience• Networking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skills• Sound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022. SQL Server 2016, 2019, 2022• Experience with using Active Directory for authentication and authorization• Experience with virtualization technologies and cloud including VMWare and Azure• Wi-Fi Experience, including 802.11 standards and certificates• Desktop support of hardware & device imaging• Security experience including and understanding of encryption protocolsFor Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.**Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.**U.S. Work Authorization & Sponsorship**At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.**Recruitment Fraud Alert**We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$95,200.00 - $142,800.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).## ## The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.### Who We AreWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.### What We Do**We change lives**. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.**We build extraordinary solutions as one team**. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.**This life-changing career is yours to engineer**. By bringing your ambitious ideas, unique perspective and contributions, you will...* **Build** a better future, amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning### How We Are DifferentThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.For updates on job applications, please go to the candidate login page and sign in to check your application status.If you need assistance completing your application please email [e-mail]