Principal Field Service Engineer – Advanced Technical Systems

ROLINC Staffing & Search; Boulder (CO); Hybrid; USD 75,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee Assistance Program

Disability insurance (short/long-term)

Life insurance

401(k)

Paid time off

Job summary

ROLINC Staffing & Search in Boulder, CO seeks a Principal Field Service Engineer to serve as a senior technical expert for equipment installation, maintenance, troubleshooting, and customer support.

You will mentor engineers, collaborate with Engineering and Manufacturing teams, and act as a technical escalation point across customer, lab, manufacturing, and technical environments.

Qualifications

• Experience servicing, maintaining, installing, or troubleshooting complex technical equipment.
• Strong mechanical, electrical, and electromechanical troubleshooting skills.
• Ability to read technical documentation, schematics, procedures, and equipment specifications.
• Experience managing technical issues from diagnosis to resolution.
• Strong customer communication and technical support skills.

Responsibilities

• Perform preventative and corrective maintenance at customer sites.
• Lead equipment installation, commissioning, and final system acceptance.
• Troubleshoot and repair complex mechanical, electrical, electromechanical, and system-level issues.
• Provide technical support through on-site visits, phone, and email.
• Serve as a senior technical escalation point for advanced or recurring equipment issues.
• Lead root cause analysis and help drive corrective actions.
• Communicate clearly and professionally with customers during service activities.
• Complete service reports, work orders, and technical documentation accurately and on time.
• Develop and improve service procedures, troubleshooting guides, protocols, and technical documentation.
• Partner with Engineering, Manufacturing, Quality, Operations, and Supply Chain to improve product performance and reliability.
• Provide technical training and guidance to customers, field engineers, and internal teams.
• Mentor less experienced field service engineers and support technical skill development.
• Provide input on service strategy, tools, spare parts, and process improvements.
• Support continuous improvement efforts that increase service efficiency and customer satisfaction.

Skills

Technical Troubleshooting

Field Service Engineering

Equipment Installation

Equipment Commissioning

Preventive Maintenance

Root Cause Analysis

Customer Support

Technical Documentation

Technical Training

Spare Parts Management

Cross-Functional Collaboration

Travel Ready

Education

Bachelor's degree

Master's degree

PhD

Job description

Location: Boulder, CO
Shift: Day Shift
Work Environment: Hybrid / Field-Based
Travel: Extensive domestic travel with occasional international travel
Pay: $75,000–$98,700/year, depending on experience and qualifications

About the Role

We are seeking a Principal Field Service Engineer to serve as a senior technical expert for advanced equipment installation, maintenance, troubleshooting, and customer support.

This role is ideal for an experienced field service professional who enjoys solving complex technical problems, working directly with customers, mentoring other engineers, and partnering with Engineering and Manufacturing teams to improve equipment reliability and service processes.

The Principal Field Service Engineer acts as a key technical escalation point and supports advanced systems in customer, laboratory, manufacturing, and technical environments.

What Youll Do

• Perform preventative and corrective maintenance at customer sites.
• Lead equipment installation, commissioning, and final system acceptance .
• Troubleshoot and repair complex mechanical, electrical, electromechanical, and system-level issues.
• Provide technical support through on-site visits, phone, and email .
• Serve as a senior technical escalation point for advanced or recurring equipment issues.
• Lead root cause analysis and help drive corrective actions.
• Communicate clearly and professionally with customers throughout service activities.
• Complete service reports, work orders, and technical documentation accurately and on time.
• Develop and improve service procedures, troubleshooting guides, protocols, and technical documentation .
• Partner with Engineering, Manufacturing, Quality, Operations, and Supply Chain to improve product performance and reliability.
• Provide technical training and guidance to customers, field engineers, and internal teams.
• Mentor less experienced field service engineers and support technical skill development.
• Provide input on service strategy, tools, spare parts, and process improvements.
• Support continuous improvement efforts that increase service efficiency and customer satisfaction.

What Were Looking For

• Minimum of 5 years of related experience with a Bachelors degree; 3 years with a Masters degree; a PhD; or equivalent relevant experience .
• Experience servicing, maintaining, installing, or troubleshooting complex technical equipment.
• Strong mechanical, electrical, and electromechanical troubleshooting skills.
• Ability to read and interpret technical documentation, schematics, procedures, and equipment specifications.
• Experience managing technical issues from initial diagnosis through resolution.
• Strong customer communication and technical support skills.
• Ability to work independently at customer locations and manage complex field service situations.
• Experience serving as a technical resource, mentor, or escalation point is strongly preferred.

Work Environment & Physical Requirements

This is a hybrid field service position based in Boulder, Colorado , with work performed in office, laboratory, manufacturing, and customer-site environments.

The role requires:

• Extensive domestic travel
• Occasional international travel
• Frequent bending, stooping, reaching, and working around technical equipment
• Ability to lift and move equipment weighing approximately 40–80 pounds
• Team lifting or mechanical assistance for heavier equipment
• Work in laboratories, customer facilities, cleanrooms, controlled environments, or confined spaces as required

Compensation & Benefits

The salary range for this position in Boulder, Colorado is $75,000–$98,700 per year , depending on experience, technical skills, education, and qualifications.

Benefits may include:

• Medical, dental, and vision insurance
• Employee Assistance Program
• Short-term and long-term disability
• Life insurance
• Flexible spending and savings accounts
• 401(k)
• Employee stock purchase or similar savings programs
• Paid time off

Preferred Experience

Experience with one or more of the following is highly desirable:

• Field Service Engineering
• Semiconductor Equipment
• Scientific or Laboratory Instrumentation
• Precision Electromechanical Systems
• Vacuum Systems and Vacuum Pumps
• Advanced Electronics
• Industrial Automation
• Industrial Maintenance
• Equipment Installation and Commissioning
• Preventative and Corrective Maintenance
• Root Cause Analysis
• Technical Customer Support
• Technical Training
• Spare Parts Management
• Cleanroom or Controlled-Environment Equipment
• Lean, Six Sigma, or other continuous improvement methodologies
• International field service
• Service documentation or technical training development

Key Skills

• Principal Field Service Engineering
• Field Service Engineering
• Technical Troubleshooting
• Equipment Installation
• Equipment Commissioning
• Preventative Maintenance
• Corrective Maintenance
• Electromechanical Systems
• Semiconductor Equipment
• Vacuum Systems
• Scientific Instrumentation
• Industrial Maintenance
• Customer Technical Support
• Root Cause Analysis
• Technical Training
• Technical Documentation
• Technical Mentoring
• Service Process Improvement
• Cross-Functional Collaboration
• Spare Parts Management
• Customer Communication