Principal Engineer, AI‑Driven Workflow Automation

Salesforce, Inc.; Bellevue (WA); On-site; USD 197,000 - 345,000; Full time

Job summary

Salesforce, Inc. in Bellevue, WA is seeking a Principal Engineer for its AI Labs to remain hands-on while shaping architecture across agent and backend systems, owning critical capabilities from design through operation.

You will lead architectural decisions, evaluate models, and mentor engineers, partnering with product management to deliver reliable, scalable AI-powered workflows in production. This is a high-impact, customer-facing technical leadership role.

Qualifications

• Experience leading architecture of complex backend systems in production environments.
• Hands-on experience shipping and operating LLM-powered systems.
• Proficient in Python, Go, Java, or JavaScript/TypeScript.
• Strong customer-facing collaboration and the ability to translate problems into bounded technical solutions.

Responsibilities

• Design and build systems that learn from demonstrations and combine AI reasoning with deterministic execution to complete workflows reliably.
• Develop recovery and verification capabilities so agents can adapt to changes, confirm outcomes, and recognize when human intervention is needed.
• Build backend services with robust workflow state management, failure handling, and secure access to customer environments.
• Create evaluations and diagnostics that measure task success, expose regressions, and make failures understandable.
• Work alongside customers to understand their workflows, prototype solutions, and validate results in their environments.
• Investigate where automation succeeds or fails, then turn those findings into improvements to the core product.
• Help customers move from their first successful workflow toward repeatable, increasingly self-service adoption.
• Partner with forward-deployed engineers and product management to decide which customer needs should shape the roadmap.
• Lead architectural decisions across agent execution, backend services, and workflow state, aligning system boundaries and tradeoffs with other technical leads.
• Evaluate model selection, tool use, and context management against reliability, latency, and cost.
• Raise the engineering bar through hands-on implementation, design reviews, and mentoring; help engineers take on broader ownership and participate in hiring.

Skills

Python

Go

Java

JavaScript/TypeScript

Job description

Salesforce, Inc. in Bellevue, WA is seeking a Principal Engineer for its AI Labs to remain hands-on while shaping architecture across agent and backend systems, owning critical capabilities from design through operation.

You will lead architectural decisions, evaluate models, and mentor engineers, partnering with product management to deliver reliable, scalable AI-powered workflows in production. This is a high-impact, customer-facing technical leadership role.