Principal Engagement Manager, Professional Services, US SDT EM Services Practice

Amazon Web Services (AWS); Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading cloud services provider is seeking a Principal Engagement Manager to lead complex cloud solution projects. The role involves combining technical expertise with project leadership to ensure successful AWS implementations and alignment with customer outcomes.

Benefits

Mentorship & Career Growth

Work/Life Balance

Inclusive Team Culture

Qualifications

• 8+ years of experience in cloud computing.
• 3+ years of client relationship management with C-level executives.

Responsibilities

• Leading complex cloud migration and implementation projects.
• Bridging business requirements with technical solutions.

Skills

Project Management

Cloud Computing

Technical Communication

Education

Bachelor's degree in Computer Science

Job description

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Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework, while demonstrating technical credibility across diverse stakeholders, you will translate customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. You will apply your management and leadership capabilities to execute project plans successfully, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through various offerings to help customers achieve specific outcomes related to enterprise cloud adoption, and delivers focused guidance through our global specialty practices covering a variety of solutions, technologies, and industries.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions, and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

About The Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed below, we encourage you to apply. Whether your career is just starting, non-traditional, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning the trust of customers from startups to Global 500 companies with our robust suite of products and services.

Inclusive Team Culture - Our employee-led affinity groups foster a culture of inclusion that celebrates our differences. We host ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, to promote our diversity.

Mentorship & Career Growth - We aim to be Earth’s Best Employer, providing knowledge-sharing, mentorship, and career development resources to help you grow professionally.

Work/Life Balance - We value work-life harmony and offer flexibility to support your success at work and at home.

Basic Qualifications

• 8+ years of experience in cloud computing
• Experience in project management of technical programs
• 3+ years of direct client relationship management, including presentations to C-level executives and managing enterprise accounts valued at $5M+ annually
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 5+ years experience conveying complex technical concepts to both technical and business audiences

Preferred Qualifications

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior decision-makers
• Experience managing multiple stakeholders in complex enterprise environments
• Ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation