Principal Edge Cloud Support Engineer (L3) - Remote/Hybrid

Gcore; Town of Poland (NY); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

Private medical insurance

Extra paid vacation days

Language courses

Team sports and social activities

Job summary

A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over 5 years of experience, a strong understanding of Cloud technologies, and hands-on skills in Linux/Unix systems. This role offers competitive compensation, flexible working options, and the opportunity to work with leading technology partners in a dynamic, AI-driven environment.

Qualifications

• 5+ years of experience in Cloud infrastructure support.
• Strong understanding of Cloud technologies including storage and security.
• Hands-on experience with Linux/Unix systems.

Responsibilities

• Act as the final escalation point for complex technical issues.
• Investigate, diagnose, and resolve advanced incidents.
• Own high-severity incidents and coordinate resolution.

Skills

Cloud infrastructure support

System administration

Technical operations

Problem-solving

Analytical skills

English level B2

Tools

Prometheus

Grafana

ELK

Splunk

AWS

Azure

GCP

OpenStack

VMware Cloud

Terraform

Ansible

Python

Bash

PowerShell

Job description

A global infrastructure solutions provider is seeking a Principal Support Engineer to act as the final escalation point for complex Cloud infrastructure technical issues. The ideal candidate has over 5 years of experience, a strong understanding of Cloud technologies, and hands-on skills in Linux/Unix systems. This role offers competitive compensation, flexible working options, and the opportunity to work with leading technology partners in a dynamic, AI-driven environment.