Principal, eCommerce Product Management

Nintendo; Redmond (WA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Nintendo of America in Redmond, WA, is seeking a Principal, eCommerce Product Management to lead product management for our eCommerce capabilities across web, mobile, and supporting systems. You will identify customer and business needs, define direction, and guide roadmaps from concept through launch.

Lead cross-functional teams, drive KPIs, and align with global teams to deliver scalable, customer-focused commerce experiences. Hybrid work model in Redmond.

Qualifications

• 8+ years of product management or business product management experience.
• 5+ years of eCommerce experience.
• Experience with Salesforce Commerce Cloud highly preferred.
• Ability to lead complex initiatives and resolve ambiguous business problems independently.

Responsibilities

• Develops and maintains a multi-year product roadmap for eCommerce capabilities across Nintendo's web and mobile experiences.
• Identifies customer, business, and platform opportunities through data, insights, trends, and stakeholder discovery.
• Creates business cases defining value, outcomes, scope, costs, risks, and success measures.
• Leads discovery and requirements for customer-facing features and platform enhancements, translating needs into actionable requirements.
• Authors and maintains BRDs, functional requirements, process flows, user stories, acceptance criteria, and product docs.
• Defines business rules for commerce capabilities in partnership with accountable teams.
• Partners with cross-functional teams to evaluate solutions and maintain alignment through design and development.
• Establishes product success metrics and measurement plans before launch and reviews results for optimization.
• Partners with Nintendo Co., Ltd. to align regional needs and release plans.
• Acts as SME for eCommerce capabilities, advising on strategy, sequencing and impact.
• Improves PM standards, governance, and templates to increase quality and speed of decisions.

Skills

Product management

Digital product management

eCommerce

Cross-functional leadership

Stakeholder communication

Education

Bachelor's degree in business, product management, information systems, marketing, engineering

MBA or PM cert preferred

Tools

Salesforce Commerce Cloud

Job description

Nintendo of America

About Nintendo of America :

From the launch of the Nintendo Entertainment System ™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario ™ , Donkey Kong ™ , The Legend of Zelda ™ , Metroid ™ , Animal Crossing ™ , Pikmin ™ and Splatoon ™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .

Team/Position Summary:

The eCommerce team leads the strategy, development, operation, and expansion of Nintendo of America's (NOA) eCommerce business. The Principal, eCommerce Product Management will have responsibility for leading business product management for eCommerce capabilities across Nintendo's commerce experiences, mobile app experiences, and supporting commerce systems. The position will also be responsible for identifying customer and business needs, defining product direction, developing and prioritizing the capability roadmap, and guiding features and platform enhancements from concept through launch and measurement to deliver scalable, customer-focused commerce capabilities.

DESCRIPTION OF DUTIES

• Develops and maintains a multi-year product roadmap for eCommerce capabilities across Nintendo's web commerce experiences, mobile app experiences, and supporting commerce systems.
• Identifies customer, business, and platform opportunities through performance data, customer insights, operational input, market trends, and stakeholder discovery.
• Creates business cases that define the problem, customer and business value, expected outcomes, scope, dependencies, costs, risks, and measures of success.
• Leads discovery and requirements definition for customer-facing features and commerce platform enhancements, translating business needs into clear, actionable product requirements.
• Authors and maintains business requirements documents, functional requirements, process flows, user stories, acceptance criteria, and supporting product documentation.
• Defines business rules for commerce capabilities in partnership with accountable teams.
• Partners with cross-functional teams to evaluate solution options, clarify requirements, resolve tradeoffs, and maintain alignment through design and development.
• Establishes product success metrics and measurement plans before launch; reviews results after launch and recommends optimization, follow-up investment, or corrective action.
• Partners with Nintendo Co., Ltd. (NCL) and other global Nintendo teams to align regional needs, shared platform priorities, requirements, release plans, and implementation decisions.
• Acts as a subject matter expert for eCommerce capabilities and commerce systems, advising leaders and project teams on product strategy, capability design, sequencing, and business impact.
• Improves product management standards, templates, governance, and operating practices to increase requirements quality, decision speed, launch readiness, and measurable outcomes.

SUMMARY OF REQUIREMENTS

• 8+ years of product management, digital product management, or business product management experience, including ownership of customer-facing digital products or platform capabilities.
• 5+ years of eCommerce experience.
• Experience with Salesforce Commerce Cloud highly preferred.
• Ability to lead complex initiatives and resolve ambiguous business problems independently, with guidance in only the most complex situations.
• Ability to communicate difficult concepts, evaluate tradeoffs, and influence senior leaders and cross-functional stakeholders without direct authority.
• Experience working with global teams across regions, cultures, and time zones.
• Strong proficiency with product management, work management, documentation, analytics, and presentation tools.
• Experience in the video game, entertainment, consumer products, or retail industries preferred.
• Bachelor's degree in business, product management, information systems, marketing, engineering, or a related field, or equivalent combination of education and experience.
• Master of Business Administration, product management certification, Agile product certification, or project management certification preferred.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division.