Principal DevOps Engineer

Devopsroles; United States; À distance; USD 150 000 - 190 000; Plein temps

Résumé du poste

Intermedia, a leading cloud communications and collaboration provider, is seeking a senior DevOps/Platform/Release engineer to lead automation, infrastructure, and deployment strategy. The role is primarily remote with occasional visits to the Coimbra office as needed to collaborate with teams.

You will guide Windows and Linux platforms, design scalable CI/CD pipelines, and mentor engineers while shaping architecture documentation and runbooks to improve reliability and performance.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 7+ years in DevOps / SRE / Infrastructure Engineering with leadership.
• Expert-level Windows Server HA and clustering experience.
• Strong Linux administration and automation.
• Advanced Terraform and Ansible skills.
• Experience with Octopus Deploy and GitHub release governance.
• Monitoring with VictoriaMetrics and/or Prometheus.
• Production experience with Redis, RabbitMQ, Nginx HA.
• Networking and security fundamentals knowledge.
• Ability to lead cross-team initiatives and communicate clearly.
• Kubernetes and container ecosystems (Docker, Helm).

Responsabilités

• Act as technical lead for DevOps/Platform/Release engineering.
• Architect end-to-end delivery: infra provisioning, CI/CD, release processes.
• Design and support Windows high availability and clustering.
• Lead Linux automation and platform standardization.
• Own IaC strategy with Terraform.
• Own automation strategy with Ansible.
• Build deployments using Octopus Deploy, GitHub and Ansible.
• Mature CI/CD pipelines with policy-as-code.
• Establish observability with VictoriaMetrics/Prometheus.
• Provide production leadership: incident response and RCAs.
• Mentor engineers and raise engineering quality.
• Produce architecture docs, runbooks, and platform roadmaps.

Connaissances

DevOps

SRE

Infrastructure Engineering

Windows Server HA

Linux Administration

Terraform

Ansible

Octopus Deploy

GitHub

VictoriaMetrics

Prometheus

Redis

RabbitMQ

Nginx

Networking

Kubernetes

Docker

Helm

Formation

Bachelor's degree in Computer Science or related field

Outils

Terraform

Ansible

Octopus Deploy

GitHub

VictoriaMetrics

Prometheus

Redis

RabbitMQ

Nginx

Kubernetes

Docker

Helm

Description du poste

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won't be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What's more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the role:

While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

Responsibilities

• Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices
• Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations
• Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting)
• Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning)
• Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance)
• Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency)
• Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback)
• Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable)
• Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards)
• Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning
• Mentor engineers, review designs/code, and raise overall engineering quality across teams
• Produce and maintain architecture docs, runbooks, and platform roadmaps

Requirements

• Bachelors degree in Computer Science or related field
• 7+ years (or equivalent) in DevOps / SRE / Infrastructure Engineering, including leadership in complex environments
• Expert-level experience designing and operating Windows Server HA and clustering (Failover Clustering and related components)
• Strong Linux administration and automation experience (systemd, networking, storage, performance)
• Advanced skills with Terraform and Ansible (architecture, reusable components, secure operations)
• Strong deployment/release engineering experience with Octopus Deploy and GitHub (release governance, environment promotion, rollback)
• Monitoring/observability expertise with VictoriaMetrics and/or Prometheus (alerting strategy, metrics design, operational readiness)
• Production experience running Redis, RabbitMQ, Nginx (HA, tuning, troubleshooting)
• Strong understanding of networking and security fundamentals (TLS, DNS, load balancing, firewalling, least privilege)
• Proven ability to lead cross-team initiatives, make architectural decisions, and communicate clearly
• Kubernetes and container ecosystems (Docker, Helm)

Nice to have

• CI/CD platforms beyond GitHub (GitLab CI, Jenkins)
• Logging platforms (ELK/EFK, Loki)
• DR/BCP design, backup automation, zero-downtime upgrade strategies
• PowerShell and advanced scripting, configuration governance, secrets tooling (Vault/SOPS)
• Experience with Virtualization platforms such as VMWare or HyperV
• Experience in building, configuring, and tuning highly available MS SQL Server environments
• Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers)
• Experience with load balancing components ( F5 LTM, F5 GTM)
• Experience with administering AWS or Azure tenants