Team Lead, DevOps Engineer (Unite Services)

Devopsroles; United States; Remote; USD 123,000 - 168,000; Full time

Job summary

Intermedia is seeking a Sr. DevOps Engineer, Team Lead to own the reliability and security of Unite Services and Integrations. The role is primarily remote with occasional office visits to Coimbra, Portugal, and potential future offices in Aveiro and Porto.

You will lead a small DevOps team, drive platform maturity, and champion GitHub-based CI/CD and GitOps across multi-region Kubernetes clusters. You will collaborate with Engineering, SRE, Security, and Ops to plan roadmaps, resolve incidents,

Qualifications

• Experience leading DevOps teams in a fast-paced environment.
• Hands-on with Kubernetes, CI/CD, and cloud infrastructure.
• Strong collaboration with security, SRE, and engineering teams.

Responsibilities

• Lead and grow a small DevOps engineering team.
• Own reliability, security, and operational efficiency across platforms.
• Drive CI/CD migrations and GitOps adoption.
• Mentor on Kubernetes, GitHub, and cloud infrastructure.

Skills

Kubernetes

GitHub CI/CD

Cloud infrastructure

DevOps leadership

SRE practices

Tools

GitHub

Kubernetes

Redis

Harbor

Consul

API Gateway

Job description

*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL*

About Intermedia:

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to dive into the world of DevOps and make a tangible impact?

About the Role:

While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remote while also coming together in the office for collaboration and teamwork.

The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes:

• Integration APIs and microservices
• Multi-region Kubernetes clusters (cloud & on‑prem)
• CI/CD and GitOps tooling (GitHub-centric)
• Internal Developer Platform (IDP) components
• Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)

We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team.

You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices.

Team Leadership & Ownership

• Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
• Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
• Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
• Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.

Platform Operations (UST / Unite Services / Integrations)

• Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
• Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).

Kubernetes, Cloud & On‑Prem Infrastructure

• Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
  • Cluster upgrades and migration playbooks
  • Ingress/Nginx and service mesh / networking changes
  • Resource/capacity optimization (CPU throttling, scaling, etc.)
• Manage supporting infrastructure for Unite platforms:
  • Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
• Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).

CI/CD, GitOps & Tooling

• Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
• Design, implement, and maintain GitHub-based CI/CD:
  • GitHub Actions workflows
  • Self-hosted GitHub runners (including K8s-based and Windows runners)
  • Versioning and branching strategies
• Introduce and maintain GitOps practices for infrastructure and application deployments.
• Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.

Security, Compliance & Reliability

• Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
• Work with Security to design and implement:
  • Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
  • Secrets management and secure configuration
• Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
• Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.

Observability, Incident Management & Runbooks

• Own observability for Unite Services and Unite Integrations:
  • Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
  • Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
• Lead incident response for platform issues:
  • Triage, mitigation, communication, and follow-up actions