Principal Customer Zero Enablement Change Enablement

Workday, Inc.; Pleasanton (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Workday, Inc. seeks a Customer Zero Enablement Senior Manager to lead internal adoption of AI capabilities and Workday products before market release. You will coordinate cross‑functional teams across Product Management and Business Operations to define enablement strategy, readiness, and communications for early pilots.

You will drive internal advocacy, measure adoption success, and ensure teams translate new capabilities into practical workflows with governance for responsible AI use.

Responsibilities

• Own the Customer Zero enablement strategy for assigned products and initiatives, onboarding and motivating internal teams.
• Act as internal advocate and feedback conduit between employees and Product Management.
• Own the internal communication strategy explaining changes and early access to capabilities.

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and focus to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Strategy and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

We’re looking for an experienced enablement professional who is energized by being first in line for the newest capabilities Workday builds — and who understands that being “Customer Zero” is a privilege paired with real responsibility. As a Customer Zero Enablement Senior Manager, you’ll serve as the connective tissue between our BT Customer Zero Enablement team and Product Management teams, championing the internal adoption of Workday’s own products — including our AI agents and emerging capabilities — before they reach the broader market. This role operates on significant and unique initiatives where the right path forward isn’t always obvious: you’ll evaluate intangibles, exercise independent judgment on rollout approach, and build formal working networks that coordinate internal pilot groups, product teams, and business stakeholders. You’ll act as both an advocate — representing the needs, friction points, and enthusiasm of internal employees back to product development — and a driver of enablement, ensuring internal teams are ready, informed, and motivated to run their real work on unfinished or newly released software. This role carries senior-level scope and influence through expertise and cross-functional leadership rather than formal people management — you’ll define the Customer Zero enablement strategy for your initiatives and act independently to determine the right methods for new or special assignments. A genuine excitement for being an early adopter of new technology, a solid grounding in change and adoption principles, and a strong point of view on how AI is reshaping internal workflows are all critical to success in this role.

About You

• Serve as the primary owner of the Customer Zero enablement strategy for assigned products and initiatives — defining how internal teams are onboarded, supported, and motivated to adopt new Workday capabilities ahead of general availability.
• Act as the internal advocate and feedback conduit between employees using Workday’s own products day‑to‑day and the Product Management teams building them, translating friction points and enthusiasm into product‑shaping input.
• Own the Customer Zero communication strategy — from ideation to execution — that explains what’s changing, why employees are getting early access, and what’s expected of them as first users, including how tactics are reviewed, delivered, and measured.
• Champion the responsible use of AI as a core part of Customer Zero — helping internal teams adopt Workday’s own AI agents and capabilities in their daily workflows, using generative AI tools to accelerate content creation and personalization, and critically evaluating what “good” adoption looks like before broad usage data exists.
• Partner with Product Management and Business Operations to define the strategy, sequencing, and readiness criteria for rolling new features and products out internally before they reach customers.
• Create high‑quality, consumable materials that prepare internal teams to be effective early adopters — explaining new capabilities, known limitations, and how to