Sr Product Manager - Enterprise Solutions

HR Tech Job; Pleasanton (CA); Hybrid; USD 168,000 - 252,000; Full time

Job summary

Workday is seeking an AI Product Owner for Customer Zero to lead the transformation of our internal processes into scalable AI-powered product solutions. You will partner with HR, Finance, IT, and Operations to identify high-impact problems and deliver end-to-end AI-driven products that will eventually scale for external customers.

You will define success metrics, drive cross-team collaboration, and ensure products meet enterprise needs with measurable business impact.

Qualifications

• 10+ years of product management experience in enterprise domains (IT, HR, Finance preferred).
• 3+ years building AI/ML or GenAI-powered products (e.g., agents, copilots, or automation).
• 3+ years of experience with AI product infrastructure.
• Technical proficiency with AI and LLM-powered technology
• Proven track record of end-to-end product delivery from concept to scale with measurable business impact.
• Demonstrated experience translating complex workflows into scalable product solutions

Responsibilities

• Drive Internal Discovery & Strategy: Partner with internal business leaders (HR, Finance, IT, and Operations) to identify high-impact problems that can be solved using Workdays product suite.
• Architect and Deliver AI-powered Solutions: Work closely with engineering, UX and business stakeholders to turn emerging AI capabilities and ambiguous business problems into holistic end-to-end AI/ML driven product solutions.
• Provide Continuous Feedback: Serve as the primary bridge to the core Product & Technology teams. You will translate internal "pains" into actionable product requirements, identifying gaps and advocating for the features needed to make our products world-class.
• Define and Operationalize Success Metrics: Define and implement measurable KPIs including quality, adoption, trust, and business value, using data-driven insights to guide rapid iteration.
• Manage stakeholder alignment: Set clear expectations with business stakeholders and timely communicate roadmap progress, execution trade-offs, and the measurable impact of AI initiatives.
• Champion Workday Solutions: Use our internal success stories to create blueprints, best practices, and case studies that help our external customers maximize their own Workday investment.

Skills

AI/ML products

AI product infra

Cross-functional collaboration

Executive communication

Education

Master0s degree in CS or related field

Job description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

As part of the Enterprise AI organization within Business Technology, we are the architects of Workday’s "Customer Zero" strategy. Our mission is to transform our own global operations into a powerhouse of innovation by deploying a cutting-edge, AI-driven ecosystem of tools and services. We are a team of builders and skeptics relentlessly questioning the status quo to deliver the scalable, intuitive technology that defines the future of work. By joining us, you’ll be part of a team that doesn't just build our products—we are the first to prove their power at scale.

About the Role

As the AI Product Owner for Customer Zero, you will occupy one of the most unique and influential seats at Workday. You aren’t just building features for a hypothetical user; you are transforming our own enterprise—a global organization of thousands—into the ultimate proving ground for Workday’s innovation. Your mission is to treat Workday‑the‑company as our most demanding, sophisticated, and strategic customer. You will hunt for friction points within our internal business processes, architect end-to-end AI-powered solutions using our own technology stack, and ensure that by the time a product reaches our external customers, it has been forged in the fire of real-world enterprise complexity.

Job Duties:

• Drive Internal Discovery & Strategy: Partner with internal business leaders (HR, Finance, IT, and Operations) to identify high-impact problems that can be solved using Workday’s product suite.

• Architect and Deliver AI-powered Solutions: Work closely with engineering, UX and business stakeholders to turn emerging AI capabilities and ambiguous business problems into holistic end-to-end AI/ML driven product solutions.

• Provide Continuous Feedback: Serve as the primary bridge to the core Product & Technology teams. You will translate internal "pains" into actionable product requirements, identifying gaps and advocating for the features needed to make our products world-class.

• Define and Operationalize Success Metrics: Define and implement measurable KPIs including quality, adoption, trust, and business value, using data-driven insights to guide rapid iteration.

• Manage stakeholder alignment: Set clear expectations with business stakeholders and timely communicate roadmap progress, execution trade-offs, and the measurable impact of AI initiatives.

• Champion Workday Solutions: Use our internal success stories (and failures) to create blueprints, best practices, and case studies that help our external customers maximize their own Workday investment.

About You

Basic Qualifications:

• 10+ years of product management experience in enterprise domains (IT, HR, Finance preferred).

• 3+ years building AI/ML or GenAI-powered products (e.g., agents, copilots, or automation).

• 3+ years of experience with AI product infrastructure.

• Technical proficiency with AI and LLM-powered technology

• Proven track record of end-to-end product delivery from concept to scale with measurable business impact.

• Demonstrated experience translating complex workflows into scalable product solutions

Other Qualifications:

• Deep understanding of AI product lifecycle, including experimentation loops, evaluation, and iteration using qualitative and quantitative data.

• Mastery in leading Cross-Team Collaboration, effectively working and influencing cross-functionally to define and deliver complex product strategies and initiatives.

• Expert ability to simplify ambiguity, break down complex problems, and prioritize effectively in alignment with business objectives.

• Ability to define long-term product vision and translate insights, feedback, and data into clear product direction.

• Experience defining and operationalizing success metrics, and using them to guide decisions.

• Excellent executive communication skills, with the ability to articulate strategy and recommendations clearly.

• Comfort operating in fast-paced environments, with resilience and bias toward action.

• Master's degree in Computer Science or related technical field, or equivalent combination of education and experience.

• Open to 50% reporting to Pleasanton or Denver offices

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $168,000 USD - $252,000 USDAdditional US Location(s) Base Pay Range: $140,600 USD - $252,000 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $148,000 - $222,000 USD based on min and max pay range for that role if performed in CO.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.