Principal Customer Success Specialist

BMC Software, Inc; Houston (TX); On-site; USD 149,000 - 249,000; Full time

Job summary

BMC Software, Inc is seeking a Customer Success Manager to enhance customer experiences and achieve business outcomes. This role empowers customers to maximize the value of their investments, ensuring customer centricity is at the heart of BMC's strategy. Join a diverse and dynamic team committed to innovation and excellence.

Qualifications

• Experience in customer success or account management.
• Proven skills in driving business outcomes.
• Ability to cultivate relationships and mitigate risks.

Responsibilities

• Empower customers to achieve value from their BMC investments.
• Drive long-term go-to-market offerings.
• Enhance customer experience and remove friction.

Skills

Customer centricity

Relationship building

Risk mitigation

Business acumen

Job description

Description and Requirements

Remote: #LI-Remote

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Join us as a Customer Success Manager!

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

As a Customer Success Manager, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.

Here is how, through this exciting role, you will contribute to BMC and your own success:

To ensure you're set up for success, you will bring the following skillset & experience:

#LI-Remote

CA-DNP

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $149,400 - $249,000

Min salary

149,400

Mid point salary

199,200

Max salary

249,000