Principal Customer Solutions Engineer

Westinghouse Electric Company; Warrendale (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company dedicated to providing clean energy solutions as a Principal Customer Solutions Engineer. In this pivotal role, you will support business development for Instrumentation & Control Systems, analyze customer requirements, and collaborate with sales and engineering teams to craft innovative solutions. Your expertise will guide product development and enhance customer relationships, making a significant impact in the nuclear energy sector. This is an exciting opportunity to thrive in a dynamic environment that values safety, integrity, and teamwork while offering competitive benefits and growth potential.

Benefits

Health and wellness benefits

401(k) with company match

Paid time off

Flexible work options

Educational reimbursement

Employee referral programs

Qualifications

• 4+ years in a technical role, preferably in Instrumentation & Controls.
• Strong communication and collaboration skills are essential.

Responsibilities

• Support business development for Instrumentation & Control Systems.
• Analyze customer requests to develop competitive solutions.
• Collaborate with teams to develop strategies for customer needs.

Skills

Instrumentation & Controls

Communication Skills

Project Management

Market Analysis

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Project

Microsoft PowerPoint

Microsoft Visio

SharePoint

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract, and recruit the most qualified talent while valuing diversity in the global workplace.

If this environment sounds like a place where you would thrive, we have an exciting opportunity for a Principal Customer Solutions Engineer.

Your Day-to-Day:

• Support business development and growth for Instrumentation & Control Systems in the Safety Systems and Setpoints portfolio as part of a team.
• Analyze customer requests and requirements to develop unique and competitive solutions.
• Gather market intelligence to guide product development and suggest innovative ideas proactively.
• Collaborate with Sales Teams and Engineering organizations to develop strategies and solutions for customer needs.
• Coordinate offer development with engineering teams, determining labor, material costs, and activity durations.
• Facilitate activities like cost estimates, risk analysis, technical descriptions, project schedules, compliance matrices, and cash flow with technical experts.
• Work with the Commercial Integration team to support finalization and issuance of offer letters.
• Participate in technical and commercial meetings with customers.
• Develop and deliver presentations to customers and stakeholders.
• Track and report on product opportunities, prioritize, and drive closure.
• Support resource and financial planning inputs.
• Facilitate customer issue resolution and review lessons learned.
• Attend industry conferences to build and develop customer relationships.

Who You Are:

• Bachelor's degree or equivalent in Electrical or Computer Engineering or related field.
• Minimum 4 years of experience in an industry technical role, with strong preference for Instrumentation & Controls experience.
• Familiarity with tools like Microsoft Excel, Word, Project, PowerPoint, Visio, and SharePoint.
• Strong communication and collaboration skills to foster alignment internally and externally.
• Excellent verbal and written communication skills.
• Self-motivated with a keen attention to detail and precision.
• Ability to prioritize and manage multiple tasks to meet deadlines.

Why Westinghouse?

Westinghouse Electric Company is a leader in the global nuclear energy industry, committed to safe, clean, and efficient energy solutions. We value:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

We offer competitive benefits including salary, health and wellness benefits, 401(k) with company match, paid time off, flexible work options, educational reimbursement, and employee referral programs. Our global headquarters is in Cranberry Township, PA, with over 9,000 employees across 19 countries. Learn more at westinghousenuclear.com.

We are an Equal Opportunity Employer of Minorities, Females, Vets, and Disabled individuals.

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