Principal CS Leader: Data Security & AI

Protegrity; Stamford (CT); On-site; USD 140,000 - 190,000; Full time

Job summary

Protegrity is seeking a Principal Customer Success Manager to lead strategic customer accounts, ensuring strong retention, adoption, and advocacy across on-prem, hybrid, and multi-cloud deployments. You will partner with Customer Success, Solutions Engineering, and Product Management to drive value and expansion while guiding customers through modernization and AI governance initiatives.

Ideal candidates have extensive enterprise CS experience, deep data platform knowledge, and a proven ability

Qualifications

• 10+ years IT experience in Customer Success, data analytics, application development, or enterprise software, with at least 5 years in technical consultant/solutions architect/customer success roles.
• Hands-on experience with multiple RDBMS (DB2, Oracle, MS-SQL, PostgreSQL) and/or modern data platforms; strong SQL programming.
• Solid understanding of at least one major cloud platform (AWS, Azure, or GCP) and working knowledge of DevOps and containerization (Docker, Kubernetes, CI/CD).

Responsibilities

• Own a portfolio of strategic customer accounts with accountability for retention, renewal readiness, health, and expansion.
• Drive ARR retention by building account plans and proactive engagement to increase product adoption and executive alignment.
• Lead modernization journeys from appliance-based to containerized Kubernetes-native architecture and promote AI Team Edition adoption.
• Collaborate with customers and Protegrity architects to develop solution plans and guide deployments in on-prem, hybrid, and multi-cloud environments.
• Develop data security roadmaps across enterprise data ecosystems including AI workloads and governance discussions.

Skills

Customer success leadership

Technical account management

SQL programming

Cloud platforms (AWS Azure GCP)

DevOps / CI/CD

Executive communication

Travel flexibility

Education

Bachelor's degree in a related field

Tools

DB2

Oracle

MS-SQL

PostgreSQL

Snowflake

Databricks

Job description

Protegrity is seeking a Principal Customer Success Manager to lead strategic customer accounts, ensuring strong retention, adoption, and advocacy across on-prem, hybrid, and multi-cloud deployments. You will partner with Customer Success, Solutions Engineering, and Product Management to drive value and expansion while guiding customers through modernization and AI governance initiatives.

Ideal candidates have extensive enterprise CS experience, deep data platform knowledge, and a proven ability