Principal CS Leader: AI & Data Security

TM2 Group, LLC; Boston (MA); On-site; USD 198,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

Protegrity is seeking a Principal Customer Success Manager to guide Fortune 500-like enterprises through data protection modernization. You will partner with architects, Support, Services, Sales, and R&D to secure value and unlock AI-driven use cases on the same policy fabric.

You will own strategic accounts, drive retention and expansion, and lead cross-functional efforts to deliver governance, security, and scalable cloud-native deployments.

Qualifications

• 10+ years IT experience in Customer Success, data analytics, or enterprise software.
• 5+ years as a technical consultant, solutions architect, or customer success/technical account manager.
• Hands-on experience with multiple RDBMS and modern data platforms; strong SQL skills.
• Linux/Windows CLI proficiency and cloud platform knowledge (AWS/Azure/GCP).
• Proven ability to retain and grow large enterprise customers with multi-year renewals.

Responsibilities

• Own a portfolio of strategic customer accounts with accountability for retention, renewal readiness, health, and expansion.
• Meet ARR retention targets and drive proactive adoption strategies.
• Lead at-risk account playbooks and coordinate with Support, Services, and Product teams.
• Develop solution deployment roadmaps with architects and engineers across on-prem, cloud, and AI workloads.
• Drive modernization and AI adoption, including Protegrity AI Team Edition and containerized platforms.
• Mentor peers and elevate executive engagement within CS teams.

Skills

Customer Success

Enterprise software

Solutions architecture

Technical consulting

Project management

SQL

Cloud platforms

DevOps

Communication

Travel readiness

Education

Bachelor's degree

Tools

Docker

Kubernetes

CI/CD pipelines

Job description

Protegrity is seeking a Principal Customer Success Manager to guide Fortune 500-like enterprises through data protection modernization. You will partner with architects, Support, Services, Sales, and R&D to secure value and unlock AI-driven use cases on the same policy fabric.

You will own strategic accounts, drive retention and expansion, and lead cross-functional efforts to deliver governance, security, and scalable cloud-native deployments.