Principal Cloud CX Services Architect

NTT Ltd.; United States; Hybrid; USD 150,000 - 200,000; Full time

Job summary

NTT DATA is seeking a Principal Cloud Services Architect to design complex cloud solutions and lead multi-cloud delivery across Azure, AWS and GCP. You will engage with clients, sales and delivery teams to drive value co‑creation and secure, multi‑year managed services offerings.

You will mentor teams, shape service roadmaps, and ensure execution from design through post‑implementation renewals. This role emphasizes innovation, security, and cost-conscious architecture.

Qualifications

• Extensive understanding of cloud tech, networking, security, and system administration.
• Advanced grasp of multi-cloud technologies and cloud-native workflows.
• Applied experience with Azure, GCP, and AWS infrastructure architectures.
• Deep knowledge of Managed Services delivery models.
• Strong ability to work with costing models, collaborating with sales/finance.
• Proficiency in communicating the value of solutions to stakeholders at all levels.
• Ability to facilitate workshops to gather requirements and present solutions.
• Collaborative mindset, thriving in team environments.

Responsibilities

• Design advanced managed service solutions that integrate technology and service design across cloud domains.
• Lead the Managed Service offering’s design, testing, and validation of new features.
• Interface with delivery and R&D teams to ensure innovative, secure solutions.
• Map client requirements against service elements and architectures; develop roadmaps.
• Facilitate workshops, analyze client architecture, and present cost-savings opportunities.
• Define service elements and ensure compliance, risk mitigation.
• Develop robust transition documents for smooth handovers and renewals.
• Mentor sales teams and coach colleagues to shape digital transformation.

Skills

Cloud architecture

Multi-cloud expertise

Azure/GCP/AWS

Managed Services

Costing & finance

Stakeholder comms

Workshops facilitation

Team collaboration

Education

Bachelor’s degree in IT/systems

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Principal Cloud Services Architect at NTT DATA, your expertise will shine as you create complex, innovative cloud solutions that meet and exceed client expectations. You will engage closely with our clients and sales/delivery teams, blending solution design with pre‑sales activities to drive value co‑creation. Leveraging your skills, you will help design secure, multi‑year Managed Services solutions and play a pivotal role in their implementation.

Each day, you’ll design advanced managed service solutions that integrate seamless technology and service design across the cloud domain. Your role includes leading the Managed Service offering’s design, testing and validating new features, and enhancing existing service offers. You will interface with delivery and r&d teams to ensure our solutions are innovative, competitive, and secure.

You will map client requirements against a set of service elements and architectures, leading the full solution development process. You will facilitate workshops, analyze client architecture, and present solutions that highlight cost savings and growth opportunities. Your work will involve everything from defining service elements and ensuring compliance and risk mitigation to developing robust transition documents and roadmaps.

Not only will you design these cutting‑edge solutions, but you’ll also remain engaged post‑implementation, ensuring smooth transitions and participating in renewals where necessary. You’ll mentor sales teams, coach colleagues, and act as an advisor, sharing insights and driving our commitment to excellence. Your expertise will help shape the future of digital transformation for some of the most innovative global organizations.

To thrive in this role, you need to have:

• Extensive understanding of cloud technologies, networking, security, and system administration.
• Advanced grasp of multi‑cloud technologies, cloud‑native workflows, and legacy‑to‑cloud migrations.
• Applied experience with Azure, GCP, and AWS infrastructure architectures.
• Deep knowledge of Managed Services delivery models.
• Strong ability to work with costing models, collaborating closely with sales and finance.
• Proficiency in communicating the value of our solutions to stakeholders at all levels.
• Ability to facilitate workshops to gather requirements and present solutions.
• Collaborative mindset, thriving in team environments.
• Bachelor’s degree in information technology/systems or a related field.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.