AWS Public Cloud Engineer - Must have both AWS/Azure

NTT DATA North America; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k program with company match

Paid time off

Job summary

A leading IT services provider is seeking a Cloud Engineer in Austin, Texas. This role involves advanced support for customer cloud environments across AWS, Azure, and GCP. Candidates should have at least 5 years of experience in cloud engineering and familiarity with multi-cloud platforms. Key responsibilities include provisioning cloud infrastructure, troubleshooting issues, and participating in automation initiatives. This position offers opportunities for professional growth and is part of a supportive team environment.

Qualifications

• 5+ years of hands-on experience in cloud engineering or support.
• 3+ years of multi-cloud experience, especially with AWS.
• Familiarity with CI/CD pipelines and automation tools.

Responsibilities

• Provision and maintain cloud infrastructure across multiple platforms.
• Monitor and troubleshoot service outages.
• Develop Infrastructure as Code templates and automate processes.

Skills

AWS

Azure

Google Cloud Platform

Oracle Cloud Infrastructure

Terraform

Python

Bash

PowerShell

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Tools

ServiceNow ITSM

CloudFormation

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Prior to Applying, please review and comply accordingly:

** Must be a US citizen or Green card holder to proceed with applying.

** Please know, an FBI CJIS Background check is administered every 12 months.

This position aligns with supporting a 24*7 operations production support model.

The AWS Cloud Engineer is responsible for advanced technical support, administration, and optimization of managed customer cloud environments spanning AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI). This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem-solving outlook. The Senior Cloud Engineer will also participate in automation initiatives, incident and change management.

Key Responsibilities

Cloud Operations & Support

Provision, configure, and maintain cloud infrastructure across AWS, Azure, GCP, and OCI.

Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.

Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability.

Lead root cause analysis and post-mortem documentation for major incidents.

Execute patch management, upgrades, and regular maintenance activities.

Develop and maintain backup, disaster recovery, and failover strategies and operations.

Participate in on-call rotation and after-hours support as required.

Automation & Infrastructure Management

Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager.

Use scripting (e.g., Python, Bash, PowerShell) to automate repetitive tasks and operational processes.

Champion the use of configuration management tools and assist in DevOps pipeline integrations.

Recommend and implement cost optimization, resource utilization, and rightsizing strategies.

Security & Compliance

Ensure adherence to security best practices, including least-privilege access, encryption, and network segmentation.

Implement and manage identity and access management (IAM) policies and roles.

Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.

Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).

Work closely with application, security, and network teams for solution delivery and support.

Mentor junior engineers and provide technical guidance as needed.

Create and update technical documentation, runbooks, and SOPs.

Participate in client calls to provide technical input when required.

Basic Required Experience

• 5+ years of hands‑on experience in cloud engineering, operations, or support.
• 3+ years multi‑cloud experience (must have hands‑on in at least 2 of AWS/Azure/GCP/or OCI; familiarity in all is preferred; AWS is mandatory).

Preferred Skills/ Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline; or equivalent professional experience.
• At least two of the following certifications (or equivalent experience):
  • AWS Certified Solutions Architect / SysOps Administrator
  • Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert
  • Google Professional Cloud Architect / Engineer
  • Oracle Cloud Infrastructure Architect Associate/Professional
• (Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible).
• (Preferred) ITIL Foundation or other support framework knowledge.
• Direct experience in managed services/NOC/SOC/MSP environments is a plus.
• In‑depth expertise with provisioning, configuring, securing, supporting, and optimizing cloud‑native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
• Administration of compute, storage, networking, database, and PaaS services across supported platforms.
• Deep hands‑on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms (AWS, Azure, GCP, OCI).
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
• Familiarity with cloud‑native security best practices (IAM, network security, data encryption, etc.).
• Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
• Expert in ServiceNow ITSM.
• Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability.
• Strong expertise in multi‑cloud disaster recovery.
• Familiarity in AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc.
• Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure Monitor, Stackdriver, OCI Monitoring, etc.).
• Strong understanding of backup strategy, disaster recovery, and high‑availability architecture.
• Have strong expertise in multi‑cloud security compliance, data encryption, network security, user access control, private endpoint setup, etc.
• Have strong expertise in GitHub and Repository management.
• Be able to set up rules/thresholds in Azure Monitor, AWS CloudWatch, GCP Monitoring and OCI Monitoring to generate alerts and connect with ServiceNow Incident Ticketing.
• Be able to connect multi‑cloud VMs and instances with Microsoft Sentinel SIEM.
• Be able to support customer self‑provision cloud instances with required security (guardrail) via Azure Blueprints, AWS Control Tower, etc.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge‑to‑cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long‑term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal‑opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short‑and long‑term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.