Principal Client Advisor

bcbsmn; Eagan (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

Blue Cross and Blue Shield of Minnesota seeks an experienced Client Advisor to lead service and retention for major and national accounts. You will build strong client partnerships, advocate for customers, and work with cross-functional teams to ensure renewals, benefit setup, and readiness for new plan years.

The role emphasizes analyzing account performance, driving profitability, coordinating across claims, enrollment, billing, IT, and customer service, and supporting growth opportunities

Qualifications

• 7+ years of related sales professional experience.
• Bachelor's degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
• Overnight travel as required.

Responsibilities

• Serve as the primary relationship and service lead for large employer health insurance accounts; build client partnerships and act as the customer's advocate.
• Coordinate across claims, enrollment, billing, IT, pharmacy, customer service, and other internal teams for renewals and benefit setup.
• Analyze account performance and drive profitability; monitor trends and identify opportunities for improvement.

Skills

7+ years sales experience

Bachelor's degree

Translate complex information

Stakeholder alignment

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have

This position is responsible for retaining key major and national accounts through service and administration excellence. The position achieves results by developing deep and broad relationships with clients and acting as a customer advocate within Blue Cross driving operational effectiveness and execution of the account strategic business plan. In partnership with the account managers, this position obtains benefit confirmation and renewal decisions from clients to ensure 'call, claim, and access to care readiness' by effective date. Typically involved in new account implementations.

What You'll Do

• Serve as the primary relationship and service lead for large employer health insurance accounts, building strong client partnerships, ensuring retention, and acting as the customer's advocate within Blue Cross to deliver a high-quality client and member experience.
• Manage account operations, implementations, and ongoing performance, coordinating across claims, enrollment, billing, IT, pharmacy, customer service, and other internal teams to ensure smooth renewals, benefit setup, issue resolution, and readiness for new plan years.
• Analyze account performance and drive business results, monitoring financials, reporting trends, identifying opportunities for improvement, supporting growth initiatives, and helping clients make informed decisions while ensuring operational efficiency and profitability.

How You'll Do It

• Develop strong, trusting relationships with the client to ensure loyalty and retention.
• Achieve financial success of account performance by tracking margin reports, billing statement, and enrollment. Help identify areas of opportunity, and work collaboratively with BCBS departments to ensure operations and underwriting effective financial reporting.
• Help operational success by identifying areas of concern and managing cross-functional recovery and prevention initiatives in areas such as claims performance, IT implementations, care management, and customer service. They are then expected to leverage those successes across the market segment with their colleagues.
• Implement new clients as assigned; new products as sold; new member populations as acquired ; and legislative requirements as delivered.
• Oversee coordination with membership, benefit set-up, contracts, service, claims, auditing, health management, provider management, Select Account, pharmacy manager, IT, outside vendors, etc.
• Manage specific projects on behalf of customers including researching, developing and negotiating solutions. Influence client to drive efficiency and profitability. Ensure accuracy of legal documents such as Summary Plan Description, benefit design agreement and exhibits.
• Primary accountability for client administrative and operational reporting. Interface with account reporting and principal account manager to analyze spending trends and draw action-oriented conclusions.
• Drive effective member communication strategy and delivery, including client collateral mailings, welcome packets, resource guides, specific member mailings, open enrollment meetings, health fairs, etc. Co-manage and drive for growth opportunities including coordination and completion of RFPs, completion of geo access, and disruption analysis. Communicate network changes and provide analysis of alternative network providers.
• Represent major and national accounts in internal work groups. Drive for resolution and advance progress for key operational performance.
• Represent the voice of the customer in communicating client expectations to internal work groups. Makes on-site presentations to existing clients to educate and inform.
• Mentor new or lower-level Client Advisors.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

7+ years of related sales professional experience.

Bachelor's degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Overnight travel as required.

Preferred Skills & Experience

• Master's degree in related field.
• Ability to translate complex information into actionable messaging, actively listen to diverse perspectives, and drive alignment across cross-functional priorities.
• Ability to analyze complex challenges, evaluate tradeoffs, and collaborate with stakeholders to reach effective, lasting solutions.
• Ability to effectively organize work, balance shifting priorities, and manage time across mult