Principal Business Operations Manager

Zillow; United States; Remote; USD 148,000 - 238,000; Full time

Job summary

A leading company in the real estate sector is seeking a Principal Business Operations Manager to drive strategic initiatives and enhance operational efficiency. This remote role offers senior leadership exposure and requires strong communication and project management skills. The ideal candidate will thrive in a fast-paced environment, translating strategy into actionable plans while collaborating with diverse teams. With a competitive salary range and a culture of innovation, this position is perfect for a strategic problem solver focused on high-impact outcomes.

Qualifications

• 10+ years of relevant experience in high-growth startups or SaaS.
• 8+ years in sales operations or business process optimization.

Responsibilities

• Own organizational roadmap execution and facilitate cross-functional collaboration.
• Drive key organizational metrics and support planning.

Skills

Communication

Problem Solving

Project Management

Data-driven

Education

Bachelor’s degree

Tools

Excel

Tableau

Domo

Job description

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About The Team

Zillow’s New Construction (NC) business is building the largest and most vibrant platform in the nation for new construction builders and home shoppers.

About The Role

The Principal Business Operations Manager will play an integral role in executing Zillow’s NC business strategy. We seek an entrepreneurial individual to address challenges in a high-growth environment. Responsibilities include owning organizational roadmap execution, communicating the NC business story, facilitating cross-functional collaboration, supporting planning and goal setting, monitoring business performance, and surfacing insights for improvement. This role involves governance, business continuity, communication cadences, organizational design, and transformation initiatives. The ideal candidate is a strategic storyteller, outcome-focused, quick to identify needs, and a strong partner to cross-functional leaders. You should be a strategic problem solver, excellent communicator, program manager, and highly self-directed. You will gain senior leadership exposure, focus on high-impact initiatives, and be involved in all business facets.

You will get to:

• Translate strategy into action with autonomy and self-direction.
• Partner with leaders to develop and communicate a prioritized roadmap.
• Use your communication and relationship skills to guide priorities and roadmaps.
• Manage high-impact workstreams and support cross-functional planning.
• Drive key organizational metrics and surface initiatives for NC, Zillow, and customers.
• Facilitate and improve the rhythm of business for decision-making and performance reporting.
• Ensure successful execution of our three-year plan across teams.
• Collaborate with leaders to include diverse voices in planning aligned with goals.
• Promote a culture of innovation through new processes for effective planning and decision-making.

This role is remote. U.S. employees may work from any state, with some exceptions. The salary range in certain states is $148,600–$237,400 annually, with additional equity opportunities based on experience, performance, and location.

Who you are

• 10+ years of relevant experience, ideally in high-growth startups, SaaS, prop-tech, investment banking, or management consulting.
• 8+ years in sales operations, business process optimization, revenue operations, or business operations.
• Excellent communication skills, including presentation design and facilitation, with an executive presence.
• Ability to tailor complex messages to different audiences.
• Data-driven problem solver with proficiency in Excel, data visualization tools (e.g., Tableau, Domo), and storytelling with data.
• Strong project and program management skills, leading end-to-end execution.
• Exceptional influencing and stakeholder alignment abilities.
• Self-starter thriving in fast-paced environments with autonomy and action bias.
• Strong business acumen and first-principles thinking.
• Comfortable with ambiguity and soft skills to match.
• Bachelor’s degree required; relevant experience is acceptable for liberal arts majors.

Nice to Haves:

• PMP or similar certification.
• MBA or MS in Operations Management.
• Familiarity with digital marketing and real estate technology.

Get to know us

Zillow aims to make homeownership more accessible. As the most-visited U.S. real estate website, we help people find and move into homes through innovative digital solutions. Our culture emphasizes innovation, employee experience, equity, and belonging, supported by comprehensive benefits. Recognized as a top employer, we foster an inclusive environment. We are an equal opportunity employer and accommodate disabilities or needs upon request.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing