Head of Operations

Capta Health Partners; United States; Remote; USD 114,000 - 164,000; Full time

Job summary

A leading healthcare company is seeking a Head of Operations to drive operational excellence and client management. This executive role involves overseeing vendor performance, ensuring compliance, and leading strategic initiatives to support hyper-growth. The ideal candidate will have extensive experience in operations and account management within healthcare, with a proven track record in client engagement and team leadership. This is a remote role offering a competitive salary and the opportunity to shape the company's operational strategy.

Qualifications

• 10+ years of senior leadership in operations or account management in healthcare.
• Experience managing in-house and outsourced teams with proven outcomes.

Responsibilities

• Oversee operational excellence and vendor performance.
• Deliver a world-class customer experience and manage client relationships.
• Lead integration efforts related to mergers and acquisitions.

Skills

Leadership

Client Engagement

Analytical Mindset

Strategic Thinking

Job description

Job Title: Head of Operations Client Management and Performance Management

Location: Remote

Reports To: President & Chief Operations Officer

Date: 5/15/2025

Position Overview

The Head of Operations is a senior executive leader responsible for overseeing end-to-end operational excellence, vendor and client performance, and strategic initiatives to support the company's hyper-growth. This role blends operational leadership, vendor accountability, and client relationship management to deliver consistent, high-quality outcomes. Acting as both a tactical operator and strategic advisor, this leader ensures internal execution and external satisfaction, serving as a central force driving efficiency, innovation, and sustained growth.

Key Responsibilities

Operational Leadership & Strategy

·Design and implement scalable operational systems, processes, and best practices.

·Build and manage cross-functional teams aligned with business goals.

·Lead integration efforts related to mergers, acquisitions, and business transformations.

·Develop and maintain KPIs and metrics for continuous performance tracking.

·Ensure compliance with regulatory, legal, and contractual standards across all functions.

Client Experience & Relationship Management

·Deliver a world-class customer experience that anticipates and exceeds expectations.

·Own senior-level client relationships, becoming deeply familiar with client needs and strategic direction.

·Lead client business reviews, assessments, and project delivery efforts.

·Serve as a trusted RCM subject matter expert and escalation point.

·Drive client retention and contract renewals; support sales and upsell initiatives.

·Source, contract, and manage third-party vendors to achieve breakthrough performance.

·Define workflows and reporting structures between internal teams, clients, and external partners.

·Establish and track vendor SLAs, KPIs, and issue resolution protocols.

·Ensure vendors contribute measurable ROI and align with organizational priorities.

Cross-functional Collaboration

·Partner with internal stakeholders in product, technology, sales, and customer success to support strategic initiatives.

·Identify and implement process improvements to enhance client and operational performance.

·Act as the bridge between execution and client expectations to ensure seamless service delivery.

Thought Leadership & Growth Support

·Contribute to the development of company externally through white papers, case studies, and industry events.

·Contribute to pre-sales efforts and solution design with subject matter expertise.

·Develop strategies to support a private equity-sponsored growth model, including investor reporting and performance optimization.

Qualifications

·10+ years of senior leadership in operations, account management, or vendor in healthcare, or SaaS environments.

·Experience managing in-house and outsourced teams with proven outcomes.

·Deep knowledge of healthcare revenue cycle management and service delivery models.

·Track record of successfully leading businesses through high-growth phases and M&A integration.

·Proven success in client engagement, contract negotiation, and long-term relationship development.

·Analytical mindset with experience building and acting on KPI-driven operational dashboards.

·Bonus points for knowledge of pharmacy operations and service delivery models.

Key Characteristics

·Execution-Oriented Leader: Hands-on and data-driven, with a “get it done” mentality.

·Client Advocate: Passionate about the customer experience and able to align internal teams to support it.

·Strategic Thinker: Able to navigate ambiguity and balance short-term tactics with long-term vision.

·Builder Mentality: Capable of building teams, systems, and processes from the ground up.

·Collaborative & Influential: Strong interpersonal skills to lead across departments and client teams.

·Mentor & Motivator: Committed to developing team members and fostering a high-performance culture.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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