Principal Business Operations Manager

RENFROE®; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

RENFROE® is seeking a strategic and collaborative Principal Business Operations Manager to lead the evolution of their Field Operations function. This role focuses on process improvement, operational visibility, and the development of scalable frameworks, aiming to drive growth and enhance client service delivery.

Qualifications

• 8–12+ years in operations leadership roles, preferably in staffing, workforce solutions, or logistics.
• Strong command of workforce management principles and performance analytics.
• Proven ability to partner across teams, especially with HR functions.

Responsibilities

• Own the design and implementation of standardized workflows, policies, and tools.
• Build robust operational dashboards and reporting frameworks.
• Identify opportunities to improve speed, quality, and scale.

Skills

Process Improvement

Operational Leadership

Team Collaboration

Data Analysis

Stakeholder Management

Education

Bachelor’s Degree in Operations, Business, or related field

Lean Six Sigma Certification

Job description

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We are seeking a systems-minded, process-driven, and collaborative Principal Business Operations Process Manager to lead the evolution of our Field Operations function. This role will work in close partnership with our accomplished Workforce senior leader and, together, they will unify and further develop our frontline staffing operations. As a complement to the Workforce senior leader who brings deep people and workforce expertise, this role will focus on building efficient systems, operational visibility, and scalable frameworks to ensure resiliency and unlock growth.

This is a unique opportunity for a strategic operator to drive process improvement, elevate reporting and business intelligence, and embed a culture of continuous learning and innovation across the team.

Key Responsibilities:

1. Operational Leadership & Process Maturity

• Own the design and implementation of standardized workflows, policies, and tools that improve service delivery, efficiency, and scalability.
• Develop cross-functional SOPs to reduce operational friction and support consistency across teams.
• Partner with Workforce leadership to ensure optimal alignment of employees and processes.

2. Performance Reporting & Business Intelligence

• Build robust operational dashboards and reporting frameworks to measure performance, workforce capacity, utilization, and client service levels.
• Use data to identify gaps, drive decisions, and proactively surface trends that impact business and client outcomes.
• Champion a metrics-driven culture and ensure insights are translated into action across departments.

3. Growth-Minded Operations Management

• Identify and execute on opportunities to improve speed, quality, and scale—especially during surge events and periods of rapid client demand.
• Evaluate and implement technology, tools, and automation to support operational maturity and reduce manual processes.
• Work closely with executive leadership to support expansion into new markets, clients, and service lines.

4. Client Experience & Cross-Functional Collaboration

• Serve as a senior operational point of contact for strategic client accounts, ensuring service delivery exceeds expectations.
• Maintain close partnership with internal teams—Workforce, Engineering, Finance, Training, HR, and Sales to drive operational alignment and service excellence.
• Support the continuous improvement of our client delivery model with a focus on quality, responsiveness, and adaptability.
• Promote a culture of accountability, development, and engagement.
• Foster a growth-oriented team culture that values process, ownership, curiosity, and collaboration.
• Serve as a coach and mentor, ensuring team members are supported in their professional development and contributions.

Requirements:

• 8–12+ years in operations leadership roles, preferably in staffing, workforce solutions, insurance services, logistics, or high-complexity service environments.
• Deep experience driving process improvement, operational reporting, and scalable service delivery models.
• Strong command of workforce management principles and performance analytics.
• Proven ability to partner across teams, especially with recruiting, personnel, or HR functions.
• Data-literate, tech-savvy, and energized by operational transformation.
• Strong leadership, organizational, and communication skills.
• Lean Six Sigma certification is strongly preferred.
• Bachelor’s degree in Operations, Business, or a related field (MBA or advanced degree a plus).

Why Join RENFROE?

We believe that success starts with our people. By joining our team, you’ll become part of a culture built on strong values:

• Excellence: We are dedicated to excellence in every aspect of our work. We seek the best minds and talents and provide them with opportunities for professional growth and continuous learning.
• Growth: Growth is the cornerstone of our company’s mission. By driving innovation, expanding our reach, and continuously improving our services, we ensure the company’s progress and success. At the same time, we remain dedicated to supporting the personal growth of our employees, fostering a dynamic and thriving workplace for all.
• Curiosity: We foster curiosity and innovation, encouraging creative thinking and exploration of new ideas to remain at the forefront of our industry.
• Empathy: A supportive and understanding workplace is key to our success. We value empathy and build relationships based on trust and mutual respect.
• Integrity: Transparency and honesty are at the core of our business practices. We uphold the highest ethical standards in all that we do.
• Service: Service is at the heart of our values. We are committed to making a positive impact on our clients, our community, and each other.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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