Principal Analyst, Dispute Resolution Services Training

FINRA; Los Angeles (CA); Hybrid; USD 92,000 - 138,000; Full time

Benefits offered by this job

Discretionary bonus

Health, dental and vision insurance

401(k) plan with company match

Job summary

FINRA is seeking a Principal Analyst to create, maintain, and update training modules for DRS regional job categories and to train new regional hires. The role involves delivering just-in-time, customized training on new rules and policies and refreshing staff on quality-control topics to ensure consistent work quality.

The candidate will partner with regional offices, design content with Quality Control teams, and supply training across all staff levels.

Qualifications

• Bachelor's degree plus 6 years of training design or related experience.
• Experience in designing, developing, and delivering training programs.
• Experience in the dispute resolution field and FINRA arbitration context preferred.
• Advanced knowledge of FINRA/SEC rules and DR procedures preferred.
• Ability to translate complex material into clear, actionable training content.

Responsibilities

• Partner with regional offices to conduct On-the-Job Training for new and existing staff.
• Identify and prioritize risk to inform training content design.
• Build program content design and facilitation for introductory and ongoing development.
• Address skill gaps and support real-time assignments and tasks.
• Deliver training on new rules, procedures, and policies across all staff levels.

Skills

Training design

On-the-job training

Risk assessment

Content facilitation

Quality control liaison

Cross-functional collaboration

Verbal and written communication

Problem solving

Education

Bachelor's degree

Law degree (preferred)

Tools

MATRICS

DR Portal

DRS Procedures Manual

Job description

The Principal Analyst is responsible for creating, maintaining, and updating training modules for key Dispute Resolution Services (DRS) regional job categories. Train new regional hires. Create and deliver just-in-time, customized training for all DRS staff levels on new rules, procedures and policies and refresher training on topics identified through quality control reviews. Empower through training both new and seasoned employees with the knowledge and skills necessary to help them gain confidence in their roles and ensure the consistent quality of their work.

Essential Job Functions:

• Partners with the regional offices and infrastructure departments to conduct On-the-Job Training for new and existing staff members conducting DRS essential functions
• Works with staff across all firm groups to identify and prioritize risk in order to inform training content design
• Builds out the program content design and facilitation for introductory and ongoing development needs, in close collaboration with Quality Control leadership teams and department senior management
• Makes up for skill gaps and provides support in managing real-time assignments/tasks
• Creates and delivers training to all DRS staff levels on new rules, procedures, and policies and refresher training on topics identified through quality control reviews.
• Independently prepares and conducts training that addresses critical technical training needs in area of expertise
• Collaborates with People Solutions Onboarding Team to seamlessly integrate FINRA wide new hire training with DRS specific training and onboarding.
• Demonstration of FINRA's values.
• Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Education/Experience Requirements:

• Bachelor's degree and a minimum of six (6) years of experience; or an equivalent combination of education and experience.
• Law Degree preferred.
• Experience in designing, developing, and delivering training and development programs.
• Experience in the alternative dispute resolution field and management of FINRA arbitration cases preferred.
• Advanced working knowledge of relevant FINRA and SEC rules, the DRS Procedures Manual, MATRICS, and the DR Portal, preferred.
• Advanced knowledge of expungement, expedited suspension procedures, the Federal Arbitration Act, DRS jurisdictional rules, exchanges that use DRS services, injunctive relief, statutory discrimination rules and laws, and discovery rules, policies, and procedures, preferred.
• Should possess problem solving skills and initiative required to assess situations and resolve problems.
• Expert critical thinking, research, and analytical skills. Consistently works independently with limited supervision
• Consistently manages time effectively, completes assignments within budgeted timeframes and makes timely decisions.
• Advanced ability to identify and prioritize risk.
• Consistently and effectively articulates, through both excellent verbal and written communications skills, complex material into easily understandable language to be understood by recipient.
• Expert relationship building skills.
• Excellent oral and written communication skills required.

Work Conditions:

• Hybrid work environment, with defined in-person presence requirements.

For work that is performed in Los Angeles and San Francisco, CA, CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

Los Angeles, CA: Minimum Salary $92,300, Maximum Salary $138,400

San Francisco, CA: Minimum Salary $96,300, Maximum Salary $144,400

CO/FL/TX: Minimum Salary $97,700, Maximum Salary $176,100

IL/PA: Minimum Salary $107,500, Maximum Salary $194,100

MA/MD/VA/Washington, DC: Minimum Salary $112,300 Maximum Salary $202,500

NY/NJ: Minimum Salary $112,300, Maximum Salary $211,400

#LI-Hybrid

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA's Code of Conduct imposes restrictions on employees' investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code's investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA's Prohibited Company List or obtaining a written waiver from their Executive Vice President - by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA's Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company's policy on nepotism.

Washington state applicants: click here for required notice(s).

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity Employer

All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.

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FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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