Principal Account Manager

HG Insights; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Stock options

Learning reimbursement

Career development culture

Job summary

HG Insights is seeking a Senior Enterprise Account Manager to nurture and grow relationships with large enterprise customers. You will own post-sale lifecycle, drive onboarding, adoption, retention, renewal and expansion, and partner with stakeholders to deliver measurable value.

You will leverage AI-enabled tools and collaborate with Product, Marketing, and Sales teams to develop strategic plans and advocacy. A track record in managing $1B+ enterprise relationships and renewals is preferred.

Qualifications

• Experience managing enterprise accounts with $1B+ revenue and renewals/upsell track record.
• Proven ability to drive renewal and expansion quotas across large accounts.
• Strong consultative communication and relationship-building skills with stakeholders.
• Ability to quickly learn and apply AI tools to enhance client engagement and account strategy.

Responsibilities

• Manage a portfolio of enterprise accounts, ensuring onboarding and high customer satisfaction.
• Own post-sale lifecycle: onboarding, adoption, retention, renewal, and expansion.
• Partner with customer stakeholders to understand goals, uncover new use cases, drive value realization.
• Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning.
• Use AI and modern sales/customer success tools to analyze account health and prioritize outreach.
• Develop and execute strategic account plans with cross-functional teams (Product, Marketing, Sales).
• Advocate for customers and relay feedback to leadership to refine offerings.

Skills

Enterprise account management

Renewals & upsell

Strong communication

AI tools adoption

Tools

AI tools

Job description

HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI- driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.

Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.

We’re hiring Senior Enterprise,Account Managers to nurture and grow relationships with enterprise customers. You’ll serve as the primary point of contact post-sale, responsible for renewal, satisfaction, and in-year expansion. With recent acquisitions enabling us to deliver a comprehensive, end-to-end solution, you’ll need a strong grasp of our customers’ evolving business needs and the ability to drive adoption across their organizations.

What You’ll Do

• Manage a portfolio of enterprise accounts, ensuring a seamless onboarding and consistently high customer satisfaction.
• Own the post-sale customer lifecycle: onboarding, adoption, retention, renewal, and expansion.
• Partner with customer stakeholders to understand their goals, uncover new use cases, and drive value realization.
• Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning.
• Use AI and modern sales/customer success tools to analyze account health, identify signals of risk or opportunity, and prioritize outreach.
• Develop and execute strategic account plans in collaboration with internal teams (Product, Marketing, Sales).
• Act as a customer advocate, bringing feedback to leadership and helping refine our offerings and processes.

What We’re Looking For

• Proven experience managing and growing enterprise customer relationships ($1B +), ideally with renewals and upsell track record.
• Ability to deliver against renewal and expansion quotas, with examples of successful account growth.
• Strong critical thinking, consultative, and communication skills to become a trusted advisor to customers.
• Comfort with change—able to adapt to new tools, customer needs, and processes quickly.
• Resourceful, organized, and self-directed, thriving without a rigid playbook.
• Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy. You should be able to evaluate new AI features, integrate them naturally, and continuously improve your approach.
• Industry experience in data, SaaS, or B2B tech is helpful but not required.

Why This Role Might Be Right for You

• You’re energized by building lasting customer relationships and driving mutual success.
• You excel at balancing a portfolio, prioritizing effectively, and delivering results.
• You value collaboration and continuous learning, seeking to improve through feedback.
• You’re driven by the challenge of improving retention and growth, not just maintaining the status quo.

What we offer/Benefits

We take care of our people fully and genuinely. Every HG Insights employee receives comprehensive healthcare coverage for themselves and their families, a monthly wellness reimbursement and access to Able To professional mental health coaching for stress, anxiety and depression support as per the regions. For your financial future, US employees benefit from a 401(k) with up to 5% company matching and all UK employees are enrolled in a pension scheme. Every employee also receives stock options because the people who build this company should share in its success.

We invest in your growth through an annual learning reimbursement and a genuine commitment to developing your career at every stage. And through our Culture Club, you will always have a real voice in shaping the kind of workplace we build together.

Equal Opportunity Employer

HG Insights is proud to be an Equal Employment Opportunity employer. We do not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights