Prince Waikiki: Hinana Bar - Waithelp (Full Time)

Prince Waikiki; Honolulu, Northern (HI, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hinana Bar at Prince Waikiki is seeking a friendly, attentive Waithelp to welcome guests, take orders, and serve cocktails and beverages from a poolside venue. You will engage guests, uphold Hawaii liquor laws, and use the resort POS system while ensuring timely service and upselling opportunities.

The role requires at least two years of cocktailing in a full-service bar, a Hawaii liquor card, and the ability to stand, lift up to 25 lbs, and work flexible day/night shifts in an outdoor setting.

Qualifications

• Read and write English to perform job duties.
• Two years cocktailing experience in a full-service bar.
• Must obtain Hawaii State liquor commission card and follow all liquor laws.
• Dept. of Health TB clearance.
• Minimum 18 years of age to serve alcoholic beverages.
• Pass a written test on beverage and food items.
• Pass a practical service test.

Responsibilities

• Welcome guests with a warm, inviting demeanor and engage with guests.
• Follow liquor laws and hotel policies while serving beverages.
• Sell food and beverages and upsell to enhance the guest experience.
• Be proficient with the POS system and handle checks properly.
• Maintain cleanliness and restock supplies during service.
• Open wine bottles table side with proper etiquette.

Skills

Cocktailing experience

Customer service

English communication

Cash handling

Multitasking

POS system proficiency

Education

High School diploma or equivalent

Tools

POS system

Job description

Band 1H

Hinana Bar Waithelp*

Primary Responsibilities

Welcome guests with a warm and inviting demeanor. Attentive to guest’s needs and engage with the guests in conversation, and establish a rapport. Friendly and articulate with excellent communication skills. Ability to multi-task essential duties with multiple departments on a daily basis. Well organized and have a willingness to learn. Proficient with the POS system, proper check handling procedures, collection of payment and cash handling. Ability to carry drinks and glassware utilizing a cocktail tray. Able to work in the weather conditions of the pool area.

Essential Duties

• Follow Federal and State liquor laws along with hotel policies in serving alcoholic beverages.
• Recognize and appropriately respond to disgruntled patrons.
• Welcome & greet guests in a friendly manner, personalizing service and build a rapport.
• Sell food and beverages to enhance the guest’s experience.
• Perform all opening and closing duties to hotel standards.
• Detailed understanding of serving equipment and usage.
• Familiar with all hotel brands and beverages.
• Ability to make food and beverage recommendations also as an upsell.
• Ensure food and beverages are served in a timely manner.
• Remove dirty dishes, flatware, and glassware from tables.
• Present check to guests and accept proper payment following check closing procedures.
• Maintain supplies and cleanliness throughout service period.
• Consistently perform tasks as specified by SOP’s.
• Perform other related duties as required or assigned by a manager.

Other Duties

• Knowledge of the Hawaii Prince Waikiki branding, history and geography.
• Keep work and storage areas clean, sanitized and orderly.
• Monitor and up-keep supply inventory.
• Recommend the hotel’s restaurant and facilities to guests.
• Ability to open wine bottles table side with proper etiquette.

Working Conditions

• Pool Bar, Pool Deck and kitchen. Pick up food from kitchen on 3rd floor
• Outdoor venue, open air, affected by weather conditions.
• Fast paced environment with elegant guest service.
• On occasion outdoors for special events in various weather conditions.

Work Hours

• Able to work day and night shifts determined by the restaurant manager.
• Able to work more than 40 hours per week when needed.
• Able to work weekends and weekdays determined by restaurant manager.

Equipment Use

• Proficient in the use of the resort’s POS system.
• Cocktail tray proficiency in carrying beverages.
• Coffee makers, Tea brewers, Espresso machine.

Mental and Physical Demands

• Able to multi-task and organize/prioritize workload.
• Able to manage stressful & challenging situations when dealing with guests.
• Able to stand, walk, bend, and reach continuously during any given length of shift.
• Lift and carry 25 lbs.
• Push and pull up to and over 25 lbs.
• Able to train new employees.

Communication Demands

• Must be able to communicate effectively in English to fellow employees, managers and guests.

Minimum Qualification Requirements

• Read and write English to perform job duties.
• Passionate about food and beverage and possess a desire to exceed guest’s expectations.
• Service-minded and innovative who continue to deliver high quality standards of service.
• Two year’s cocktailing experience in a full service bar.
• Dept. of Health TB clearance.
• Minimum 18 years of age to serve alcoholic beverages.
• Must obtain Hawaii State liquor commission card and follow all pertaining liquor laws
• Pass a written test on beverage and food items
• Pass a practical service test.
• Must have High School diploma or equivalent.