Prince Waikiki: Hinana Bar - Waithelp (Full Time)

Colonial Group; Honolulu (HI); On-site; USD 22,000 - 33,000; Full time

Job summary

Hawaii Prince Waikiki is seeking a friendly pool bar attendant to warmly welcome guests, take orders, and upsell beverages and food. You will work a fast-paced outdoor pool deck environment, handle cash, and ensure timely service while following all liquor laws.

Proven cocktailing experience in a full-service bar and the ability to multitask across departments are required. Candidates must be 18+, hold a Hawaii liquor card, and pass both written and practical tests.

Qualifications

• Read and write English to perform job duties.
• Two year’s cocktailing experience in a full service bar.
• Dept. of Health TB clearance.
• Minimum 18 years of age to serve alcoholic beverages.
• Must obtain Hawaii State liquor commission card and follow all pertaining liquor laws
• Pass a written test on beverage and food items
• Pass a practical service test.
• Must have High School diploma or equivalent.

Responsibilities

• Welcome guests with a warm and inviting demeanor and engage in conversation.
• Follow Federal and State liquor laws along with hotel policies in serving alcoholic beverages.
• Recognize and respond to disgruntled patrons and upsell food and beverages.
• Perform opening and closing duties to hotel standards and maintain cleanliness.
• Maintain a proficient use of the resort's POS system and carry drinks safely.
• Stand, walk, and multitask in a fast-paced pool bar environment.

Skills

Communication

English proficiency

Education

High School diploma or equivalent

Tools

POS system

Job description

Band 1H Hinana Bar Waithelp*

Primary Responsibilities

Welcome guests with a warm and inviting demeanor. Attentive to guest’s needs and engage with the guests in conversation, and establish a rapport. Friendly and articulate with excellent communication skills. Ability to multi-task essential duties with multiple departments on a daily basis. Well organized and have a willingness to learn. Proficient with the POS system, proper check handling procedures, collection of payment and cash handling. Ability to carry drinks and glassware utilizing a cocktail tray. Able to work in the weather conditions of the pool area.

Essential Duties

• Follow Federal and State liquor laws along with hotel policies in serving alcoholic beverages.
• Recognize and appropriately respond to disgruntled patrons.
• Welcome & greet guests in a friendly manner, personalizing service and build a rapport.
• Sell food and beverages to enhance the guest’s experience.
• Perform all opening and closing duties to hotel standards.
• Detailed understanding of serving equipment and usage.
• Familiar with all hotel brands and beverages.
• Ability to make food and beverage recommendations also as an upsell.
• Ensure food and beverages are served in a timely manner.
• Remove dirty dishes, flatware, and glassware from tables.
• Present check to guests and accept proper payment following check closing procedures.
• Maintain supplies and cleanliness throughout service period.
• Consistently perform tasks as specified by SOP’s.
• Perform other related duties as required or assigned by a manager.

Other Duties

• Knowledge of the Hawaii Prince Waikiki branding, history and geography.
• Keep work and storage areas clean, sanitized and orderly.
• Monitor and up-keep supply inventory.
• Recommend the hotel’s restaurant and facilities to guests.
• Ability to open wine bottles table side with proper etiquette.

Working Conditions

• Pool Bar, Pool Deck and kitchen. Pick up food from kitchen on 3rd floor
• Outdoor venue, open air, affected by weather conditions.
• Fast paced environment with elegant guest service.
• On occasion outdoors for special events in various weather conditions.

Work Hours

• Able to work day and night shifts determined by the restaurant manager.
• Able to work more than 40 hours per week when needed.
• Able to work weekends and weekdays determined by restaurant manager.

Equipment Use

• Proficient in the use of the resort's POS system.
• Cocktail tray proficiency in carrying beverges.
• Coffee makers, Tea brewers, Espresso machine.

Mental and Physical Demands

• Able to multi-task and organize/prioritize workload.
• Able to manage stressful & challenging situations when dealing with guests.
• Able to stand, walk, bend, and reach continuously during any given length of shift.
• Lift and carry 25 lbs.
• Push and pull up to and over 25 lbs.
• Able to train new employees.

Communication Demands

Must be able to communicate effectively in English to fellow employees, managers and guests.

Minimum Qualification Requirements

• Read and write English to perform job duties.
• Passionate about food and beverage and possess a desire to exceed guest’s expectations.
• Service-minded and innovative who continue to deliver high quality standards of service.
• Two year’s cocktailing experience in a full service bar.
• Dept. of Health TB clearance.
• Minimum 18 years of age to serve alcoholic beverages.
• Must obtain Hawaii State liquor commission card and follow all pertaining liquor laws
• Pass a written test on beverage and food items
• Pass a practical service test.
• Must have High School diploma or equivalent.