Rock Room Bartender I (Full Time)

Mauna Kea Resort; Waimea/Kamuela (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Mauna Kea Resort is seeking a Bartender I to assist in a busy resort bar. You will setup bar stations, prepare garnishes, manage glassware, and ensure product freshness while providing friendly, knowledgeable guest service.

You will craft handcrafted cocktails, upsell wine and menu items, and maintain strict adherence to liquor laws. This role requires strong communication, teamwork, and the aloha spirit to enhance the guest experience.

Qualifications

• Read and write English to perform job duties.
• Passionate about food and beverage and guest satisfaction.
• Service-minded and innovative to maintain high service standards.
• Able to pass behavioral, food knowledge, and beverage knowledge assessments.
• Related work experience
• Health TB clearance
• Able to multi-task

Responsibilities

• Set up bar, glassware, garnish prep, and maintain fresh products.
• Greet guests, take orders, and upsell menu items.
• Serve beverages while adhering to liquor laws and hotel policies.
• Manage side duties, opening/closing duties, and POS transactions.
• Create handcrafted cocktails and advise guests on pairings.
• Train new staff and ensure seamless meal pacing for guests.
• Maintain bar supplies and equipment during service.

Skills

Customer service

English proficiency

Multi-tasking

Communication

Upselling

Tools

POS system

Bar tools

Beer taps

Espresso machine

Job description

Band 1U

Bartender I

Primary Responsibilities:

Responsible for proper setting up of bar, to include receiving & storing all products, setup of glassware, cutting & prep of all garnishes, ensuring product freshness. Able to suggestively recommend pairings of food and beverage items for an enhanced guest experience. Friendly, articulate, well-groomed, have solid written and verbal communication skills. Well organized and have a willingness to learn. Proficient on the POS to include proper billing and collection of payment.

Essential Duties:

1. Set up bar to include glassware, check products, cut garnish, fill ice, and food set ups.

2. Welcome & greet guests in a friendly manner, personalizing the service.

3. Take food and beverage orders in a complimentary means as to enhance guest experience.

4. Follow County, Federal regulations and hotel policies in serving alcoholic beverages.

5. Perform all side duties to hotel standards to include opening and closing duties.

6. Thorough understanding of bar equipment and usage.

7. Create hand crafted cocktails through the use of guest’s request and product knowledge.

8. Use of bar knowledge as a training tool for captains and bar porters.

9. Knowledgeable on hotel beverages to include wine and able to make recommendations to pair with menu items as an upsell.

10. Create a one of a kind service experience through product knowledge and guests input.

11. Direct the meal experience as to timing of the meal is seamless to the guest.

12. Present check to guest and accept payment.

13. Recognize and appropriately respond to irate patrons: contact manager on potential problems.

14. Remove dirty dishes, silverware, and glassware from bar top and transport to dishwashing area.

15. Maintain bar supplies and equipment throughout service period.

16. Consistently perform tasks as specified on sequence of service standards and SOPs.

17. Adhere to applicable liquor laws.

18. Perform other related duties as assigned or required.

Other Duties:

1. Recommend the resort’s restaurants and facilities to guests.

2. Keep work area and storage room clean and orderly; pick-up trash, wipe spills, etc.

3. Knowledgeable of hotel and Big Island history.

Working Conditions:

• Copper Bar and Copper Kitchen.

• Outdoor venue with various weather conditions.

Work Hours:

• Able to work shift and days determined by the restaurant manager.

• Able to work more than 40 hours per week when needed.

Equipment Use:

• Proficient in the use of the resort’s POS system.

• Blender operation and bar tool proficiency to include beer taps.

• Coffee makers, Tea brewers, Cappuccino machine, Espresso machine and Wine key.

Mental and Physical Demands:

• Able to multi-task and organize/prioritize workload.

• Able to manage stressful & challenging situations when dealing with guests.

• Able to stand, walk, bend, and reach during most of shift.

• Lift and carry 50 lbs.

• Push and pull up to and over 50 lbs.

• Able to train new employees.

Communication Demands:

• Must be able to communicate effectively in English to employees, managers and guests.

Minimum Qualification Requirements:

1. Read write English to perform job duties.

2. Passionate about food and beverage and possess an overwhelming desire to please our guests.

3. Service-minded and innovative who can help us continue to offer our high standard of quality service.

4. Able to pass 3 assessments to include behavioral, food knowledge, and beverage knowledge.

5. Related work experience

6. Dept. of Health TB clearance.

7. Able to multi-task.

8. At least 18 years of age to serve alcoholic beverages.

9. Must be engaging, friendly and smiling, sharing the “aloha” spirit.

10. Current recipient of Blue Card, from liquor commission.

11. Must be trained in "responsible alcohol service" within 30 days of hire *