Prime Air Ops Manager , Amazon Prime Air

Amazon; Dundalk (MD); On-site; USD 106,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Prime Air is seeking an experienced Drone Operations Manager to own the end-to-end operation at our drone delivery hubs. This leader will run the Prime Air commercial ops center, overseeing fulfillment center activities, drone maintenance, spare parts, and flight operations.

The role requires on-site leadership over managers and employees, with collaboration across customer-facing and technical teams to deliver ultra-fast delivery experiences for customers.

Qualifications

• Experience with staffing lifecycle and people management.
• Proven ability to coach and develop others.
• Willingness to work flexible shifts including nights/weekends/holidays.
• Willingness to travel up to 25% to local sites.
• Experience in environments with variable temperatures and outdoor work.
• Bachelor's degree in operations or related field.
• Direct management experience in manufacturing, production, distribution or logistics.
• Lean methodologies and process-improvement experience.
• Ability to train as a drone operator and adhere to standards.
• Ability to lift up to 50 lbs. and work long shifts.

Responsibilities

• Own end-to-end drone delivery hub operations, including outbound/inbound fulfillment and maintenance.
• Lead the on-site Prime Air operations center and manage managers and staff.
• Partner with customer-facing and technical teams to optimize delivery experiences.
• Drive efficient operations and implement continuous improvements.
• Ensure compliance with safety, DOT and export control requirements.

Skills

Staffing lifecycle

Leadership experience

Flexible schedule

Travel up to 25%

Outdoor environment

Bachelor's degree

Logistics management

Lean methodologies

Drone operator training

Lifting 50 lbs

Education

Bachelor's degree in operations

Job description

Prime Air Ops Manager , Amazon Prime Air

Job ID: 10503854 | Amazon.com Services LLC

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come.

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team!

Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos

Key job responsibilities

Prime Air is seeking an experienced Drone Operations Manager to own the end-to-end operation at our drone delivery hubs. This person will act as the leader of the Prime Air commercial operations center. In that capacity, they will manage all aspects of the commercial ops, including our fulfillment center (outbound/ inbound), drone maintenance and spare parts, and flight operations. They will act as the senior leader on site and have direct responsibility over managers and employees on site. They will partner with Prime Air customer-facing teams (customer support, marketing, PR) to provide the best ultra-fast delivery experience, and with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive a highly efficient operation and ultimately have direct impact on Prime Air’s S-team goal of delivering packages to customers via drone.

Still on the fence? Check out our most recent launch: https://www.aboutamazon.com/news/transportation/amazon-drone-delivery-arizona

Come take flight with us!

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

This position will be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant’s history of Department of Transportation (DOT) drug and/or alcohol violations(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable.

Basic Qualifications

• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• Experience in a people management or leadership role which includes coaching and developing others
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can travel to local sites up to 25% of the time
• Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
• Bachelor's degree in relevant field of operations
• Direct management experience, including leading in a manufacturing, production, distribution, or logistics environment.
• Demonstrated success analyzing performance metrics, implementing process improvements, and applying Lean methodologies.
• Ability to navigate changing priorities and utilize judgment in demanding situations.
• Ability to train as a drone operator and adhere to standards.
• Ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, climb ladders, and be able to frequently push, pull, squat, bend and reach.

Preferred Qualifications

• Prior experience in the drone/aerospace industry.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

USA, MD, Sparrows Point - 105,500.00 - 142,700.00 USD annually