Primary Care Program Supervisor

Meridian Behavioral Healthcare, Inc.; Gainesville, Northern (FL, KY); On-site; USD 51,050,000 - 69,067,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical/dental/vision insurance

403(b) with company match

Tuition reimbursement

Professional development

PSLF eligibility

Employee Assistance Program

Employee discounts

Leadership growth across sites

Job summary

Meridian Behavioral Healthcare, Inc. is seeking a Primary Care Program Supervisor to lead the Gainesville and Lake City Primary Care Clinics, overseeing day-to-day operations, coordinating staff schedules, and ensuring a patient-centered experience across two sites.

You will partner with providers and leadership to improve workflows, manage compliance with HIPAA and EHR processes, and develop a high-performing team. This full-time role offers leadership growth and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant (CMA) certification required; may obtain within designated timeframe after hire.
• Minimum of 2 years of experience in a healthcare or outpatient clinic setting.
• Experience with Electronic Health Records (EHR) required.
• Proficiency with Microsoft Office applications required.
• Knowledge of HIPAA requirements and patient confidentiality practices.

Responsibilities

• Supervise the daily operations of the Primary Care Clinics and help ensure efficient, patient-focused workflows.
• Provide direct supervision, coaching, training, and ongoing performance feedback to assigned team members.
• Coordinate provider and staff schedules to maintain appropriate clinic coverage and continuity of care.
• Monitor patient flow and identify opportunities to improve efficiency, access to care, and the overall patient experience.
• Collaborate with medical providers and leadership to implement departmental goals, policies, procedures, and operational improvements.
• Support compliance with organizational policies, regulatory requirements, quality standards, and HIPAA requirements.
• Coordinate and facilitate staff training related to Electronic Health Records (EHR), e-prescribing, workflow processes, and other clinic operations.
• Assist with the onboarding and orientation of new employees, students, interns, residents, and other learners rotating through Primary Care.
• Respond to patient concerns and service recovery needs with professionalism, empathy, and a commitment to finding solutions.
• Monitor clinic performance indicators and recommend opportunities for process improvement.
• Support quality improvement initiatives and participate in organizational projects as assigned.
• Maintain open and effective communication among providers, staff, patients, and organizational leadership.
• Assist with inventory oversight, equipment needs, and other operational resources necessary to keep the clinics functioning effectively.
• Serve as a go-to resource for day-to-day operational questions and concerns, escalating significant issues to department leadership when appropriate.
• Perform additional duties as needed to support the success of Primary Care operations.

Skills

Supervisory experience

Healthcare operations

Patient service

Team leadership

Education

High school diploma or equivalent

Certified Medical Assistant CMA

Tools

EHR software

MS Office

Job description

Full-Time | Primary Care | $20.96/hour | Non-Exempt

Meridian has provided compassionate mental health, substance use, and healthcare services for more than 50 years, helping individuals and communities across North Central Florida build healthier futures.

BUILD YOUR CAREER WHILE MAKING A DIFFERENCE

Are you an experienced healthcare professional who enjoys bringing people together, keeping things running smoothly, and creating a positive experience for both patients and staff?

As the Primary Care Program Supervisor at Meridian, you'll play an important role in supporting the day-to-day operations of our Gainesville and Lake City Primary Care Clinics. Working closely with medical providers, clinical staff, and leadership, you'll help ensure our teams have the support, resources, and processes they need to provide compassionate, efficient, and high-quality patient care.

This is an opportunity to take the next step in your healthcare career while making a meaningful impact. Whether you're supporting your team, improving clinic workflows, helping resolve a patient concern, or ensuring our providers have the coverage they need, your leadership will help create a welcoming and well-coordinated environment for everyone who walks through our doors.

WHAT'S IN IT FOR YOU?

• Competitive pay: $20.96/hour
• Generous PTO for vacation, sick leave, and holidays
• Medical, dental, vision, life insurance, and long-term disability
• 403(b) retirement plan with company match
• Tuition reimbursement to support continued education and career growth
• Professional development and leadership growth opportunities
• Public Service Loan Forgiveness eligibility
• Employee Assistance Program and wellness resources
• Additional employee discounts and perks
• The opportunity to grow your leadership experience while supporting Primary Care services across multiple clinic locations

WHAT YOU'LL DO

As the Primary Care Program Supervisor, you'll provide hands-on leadership and operational support for Meridian's Primary Care Clinics in Gainesville and Lake City. You'll work alongside providers, staff, and leadership to help our clinics operate efficiently while maintaining a positive experience for our patients.

Your responsibilities may include:

• Supervise the daily operations of the Primary Care Clinics and help ensure efficient, patient-focused workflows.
• Provide direct supervision, coaching, training, and ongoing performance feedback to assigned team members.
• Coordinate provider and staff schedules to maintain appropriate clinic coverage and continuity of care.
• Monitor patient flow and identify opportunities to improve efficiency, access to care, and the overall patient experience.
• Collaborate with medical providers and leadership to implement departmental goals, policies, procedures, and operational improvements.
• Support compliance with organizational policies, regulatory requirements, quality standards, and HIPAA requirements.
• Coordinate and facilitate staff training related to Electronic Health Records (EHR), e-prescribing, workflow processes, and other clinic operations.
• Assist with the onboarding and orientation of new employees, students, interns, residents, and other learners rotating through Primary Care.
• Respond to patient concerns and service recovery needs with professionalism, empathy, and a commitment to finding solutions.
• Monitor clinic performance indicators and recommend opportunities for process improvement.
• Support quality improvement initiatives and participate in organizational projects as assigned.
• Maintain open and effective communication among providers, staff, patients, and organizational leadership.
• Assist with inventory oversight, equipment needs, and other operational resources necessary to keep the clinics functioning effectively.
• Serve as a go-to resource for day-to-day operational questions and concerns, escalating significant issues to department leadership when appropriate.
• Perform additional duties as needed to support the success of Primary Care operations.

WHAT YOU'LL BRING

Education & Experience

• High school diploma or equivalent required.
• Certified Medical Assistant (CMA) certification required.
  • Candidates who are not currently certified may obtain their certification within the designated timeframe following hire.
• Minimum of 2 years of experience in a healthcare or outpatient clinic setting.
• Previous supervisory or leadership experience is preferred.
• Experience working with Electronic Health Records (EHR) is required.
• Proficiency with Microsoft Office applications is required.
• Knowledge of HIPAA requirements and patient confidentiality practices.

YOUR LEADERSHIP TOOLKIT

You’ll be successful in this role if you’re someone who enjoys supporting people, solving problems, and finding ways to make the day run a little smoother for both patients and staff.

You’ll bring:

• Leadership & Team Support: The ability to coach, encourage, and provide guidance to team members while fostering accountability and collaboration.
• Patient-Centered Service: A commitment to creating a respectful, compassionate, and welcoming experience for every patient.
• Organization & Prioritization: The ability to balance schedules, staffing needs, patient flow, daily operational responsibilities, and unexpected challenges.
• Communication: Strong interpersonal and communication skills with the ability to work effectively with patients, providers, employees, and leadership.
• Problem-Solving: The ability to identify operational challenges, respond calmly, and work toward practical solutions.
• Customer Service: A professional and compassionate approach to responding to patient questions, concerns, and service recovery needs.
• Healthcare Operations: An understanding of outpatient clinic workflows and the day-to-day needs of a healthcare practice.
• Technology: Experience using Electronic Health Records, e-prescribing technology, and Microsoft Office applications.
• Attention to Detail: The ability to maintain accurate information, follow established processes, and ensure important details don’t get overlooked.
• Adaptability: The ability to adjust priorities and provide support in a busy healthcare environment where patient and operational needs can change throughout the day.
• Teamwork: A collaborative approach and willingness to step in wherever needed to help the team succeed.

TRAVEL & WORK LOCATION

Because this position supports Primary Care operations in both Gainesville and Lake City, the ability to travel between clinic locations is an important part of the role.

• A current Florida driver's license and acceptable driving record are required.
• Travel between assigned Meridian locations may be necessary based on clinic and operational needs.
• Candidates must meet Meridian’s motor vehicle and company insurance eligibility requirements.
• Driving eligibility includes no more than three moving violations and/or accidents within the past three years and no major violations within the past five years.
• This is a hands-on supervisory role requiring regular interaction with providers, staff, patients, and leadership.

GROW AS A LEADER. SUPPORT CARE THAT MATTERS.

At Meridian, great patient care doesn’t happen by accident. It happens when compassionate people work together, support one another, and create an environment where patients feel welcomed, heard, and cared for.

As our Primary Care Program Supervisor, you’ll have the opportunity to be an important part of that environment. Your leadership will help our providers and staff stay organized, supported, and focused on what matters most: providing quality care to the people and communities we serve.

For someone who has built experience as a Medical Assistant or healthcare professional and is ready to grow into greater leadership responsibility, this role offers the opportunity to strengthen your supervisory skills while remaining closely connected to patient care and clinic operations.

ABOUT MERIDIAN

For more than 50 years, Meridian Healthcare has served individuals and families throughout North Central Florida. Our mission is to bring hope and healing to the individuals, families, and communities we serve.

Our culture is guided by our H.E.A.R.T. values: Hope, Empathy, Accountability, Resilience, and Teamwork.

We're committed to creating a supportive workplace where employees can grow, contribute, develop their careers, and make a meaningful impact.

Meridian is proud to be an Equal Opportunity Employer.

Benefits and program eligibility may vary by position. Employment is subject to applicable position requirements, including certification, driving eligibility, background requirements, and organizational policies.