Primary Care Coordinator

Holland America-Princess (Holland America Dawson City Inn); Wrangell (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care, ensuring treatment plans are followed and patient needs are met. The role collaborates with care teams and community resources to maintain a seamless Plan of Care.

The position emphasizes outreach, referrals, and clear communication with patients and caregivers, within a supportive nonprofit health consortium in Southeast Alaska.

Qualifications

• Associate’s degree or 2 years of college in social work, social services, healthcare administration, business administration, or related field.
• Or 2 years of relevant professional experience may be exchanged for a degree or course work.
• A Bachelor’s degree in a relevant field may be exchanged for all required experience.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, patient-centered care.
• Manages internal and external referrals and communicates Plan of Care to patients.
• Performs patient outreach by phone or text to schedule appointments with the care team.
• Maintains data on case management and care coordination.
• Ensures safety, infection control, and compliance with competencies.

Skills

Customer service

Communication

Teamwork

Infection control

Microsoft Office

Education

Associate degree or 2 years of college

2 years relevant professional experience

Bachelor’s degree may be exchanged for experience

Tools

EHR systems

Computers

Medical equipment

Job description

Pay Range: $26.06 - $36.08

Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.

SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more.

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient‑centered care.
• Assesses self‑management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service‑delivery level, empower patient decision‑making and self‑care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication.
• Other duties as assigned.

Education, Certifications, and Licenses Required

Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field

OR 2 years of relevant professional experience may be exchanged for a degree or course work.

A Bachelor’s degree in a relevant field may be exchanged for all required experience.

Basic Life Support preferred.

Experience Required

2 years of healthcare, behavioral health, dental, or relevant administrative experience

Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role

Knowledge, Skills, and Abilities

• Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community.
• The clinical process and the ability to apply this knowledge in the working environment.
• Customer service principles.
• Safety and infection control principles.
• Skills in assessment, anticipation of needs, and data collection.
• The use of equipment such as computers and medical equipment.
• Oral and written communications.
• Ability to work in teams- Providers, Nurses and other healthcare personnel.
• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Other Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational & time management abilities.
• Teamwork.
• Proficient in EHR systems.

Travel Required

Travel not required

Safety and Risk Management Responsibilities

Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.

Work Environment

The noise level in the work environment is usually moderate.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!