Primary Care Assistant - MA

Mercy; Town of Kirkwood (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a Primary Care Patient Care Medical Assistant to support our provider team in delivering safe, timely, and high‑quality patient care. You will partner with patients and the care team to drive positive health outcomes in a patient‑centered system.

Education prerequisites include a high school diploma or equivalent and MA program completion; one year of relevant experience is preferred, with MA Clinic Academy training required for new hires.

Qualifications

• High school diploma or equivalent.
• Graduate from an accredited Medical Assistant program.
• One year of applicable patient care or medical office experience preferred.
• Attend MA Clinic Academy training.

Responsibilities

• Work with Mercy Primary Care Providers to deliver safe, timely and patient‑centered care.
• Collaborate with patients, providers and care team to drive quality outcomes for all patients.

Skills

Teamwork

Communication

Customer service

Organization

Interpersonal skills

Flexibility

Attention to detail

Independent work

Education

High school diploma or equivalent

Medical Assistant program graduate

Job description

Find your calling at Mercy! Under the direction of the primary care operations team, the Primary Care Patient Care MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details: Education: High school diploma or equivalent Education Preferred: Graduate from an accredited Medical Assistant program Experience Preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic New hire must attend MA Clinic Academy training

Other Knowledge, Skills, and Abilities

• Works well as a member of a team; willing to collaborate with all members of the care team
• Excellent written and oral communication skills
• Customer service orientation
• Excellent organizational and interpersonal skills
• Flexible and positive attitude
• Attention to detail and accuracy
• Self-directed and able to perform tasks that are in scope of practice independently with minimal oversight

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.