Certified Medical Assistant - Outpatient Services, Full Time

Mercy; Lebanon (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking Medical Assistants to support providers in outpatient settings with direct and indirect patient care, documentation, and administrative support. This role emphasizes patient-centered care, strong communication, and proficiency with EHR systems.

Minimum qualifications include a high school diploma, completion of MA Clinic Academy, active MA certification, and BLS for hospital outpatient departments. One year of outpatient experience is preferred.

Qualifications

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.
• Must actively maintain MA certification.
• For Hospital Outpatient Departments: BLS (Basic Life Support).
• One year of applicable patient care experience in an outpatient or ambulatory care setting.
• For non-HOD Clinics: BLS (Basic Life Support).

Skills

Communication skills

EHR proficiency

Multitasking

Outpatient procedures

Patient-centered care

Cultural competence

Education

High school diploma

MA Clinic Academy

Tools

EHR systems

Job description

Find your calling at Mercy! Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details

Minimum Qualifications Education

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.

Certification

Must actively maintain MA certification.

Additional minimum requirement(s) only for Hospital Outpatient Departments

• Certification(s): BLS (Basic Life Support)

Preferred Qualifications Experience

One year of applicable patient care experience in an outpatient or ambulatory care setting.

Preferred requirement(s) for non-HOD Clinics

• Certification(s): BLS (Basic Life Support)

Skills, Knowledge, Abilities

• Strong communication and interpersonal skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Knowledge of common outpatient procedures and equipment.
• Commitment to patient-centered care and professional growth.
• Demonstrates knowledge of varying differences and behaviors among populations served.

Work Environment

• Outpatient clinical setting with frequent patient interaction.
• Requires standing, walking, lifting, and use of clinical equipment.
• Potential exposure to infectious materials; PPE provided.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.