Prestige Watchmaker

Swatch Group; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

401(k) with employer match

PTO 18 days per year, 23 after 5 years

Extended PTO for medical/parental/mil•

Volunteer Flexible Spending Account

Employee product discount

Job summary

Swatch Group U.S. is seeking an experienced Prestige watchmaker to perform partial, exchange and traditional servicing on high-end Swiss watches in line with brand guidelines.

You will organize workload to meet SLAs, source required spare parts, and maintain communication with supervision and the technical administration team about any issues or delays.

Qualifications

• Experience servicing prestige Swiss-made watches.
• WOSTEP/BHI certification or equivalent.
• Brand-specific training from luxury watch brands is preferred.
• Attention to detail and ability to follow brand guidelines.

Responsibilities

• Carry out partial, exchange and traditional service on Prestige Brand watches, per brand guidelines.
• Organize and manage allocated work to meet SLA requirements.
• Identify and order required spare parts.
• Maintain clear communication with supervisor and technical administration about issues or delays.
• Coordinate with team to ensure smooth operations (equipment, tools, consumables).
• Ensure all services are completed and the watch is ready to wear.

Skills

Attention to detail

Target-driven

Self-motivated

Quality standards

Long-term career focus

Education

WOSTEP/BHI certification

Job description

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its Prestige division: Breguet, Blancpain, Glashütte Original and Jaquet Droz.

Job Description

• Carry out partial, exchange and traditional service on Prestige Brand watches, in accordance with specific brand guidelines and standards
• Organize and manage allocated work to ensure they are completed within the required department Service Level Agreements (SLA)
• Identify and order required spare parts
• Maintain clear communication between yourself, your supervisor and the technical administration team of any potential issues or delays in the workflow
• Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
• Ensure all required services for the customer have been carried and the watch is ready to wear

Profile

We are looking for committed and passionate Prestige watchmakers with a serious eye for quality to join us and play a pivotal part in our customer’s experience. To allow us to achieve customer excellence, we are looking to recruit an experienced watchmaker with experience in servicing a variety of luxury Swiss made watches, specifically our Prestige brands.

At Swatch Group U.S., employee training, development and progression is of paramount importance to us. You may have already completed some brand specific training, however if not, we will provide this to you alongside continuous development opportunities, for those that demonstrate commitment to us.

Professional Requirements

• Impeccable attention to detail and ability to clearly follow and where needed, switch between detailed instructions
• Experience of working towards set targets
• A self-motivated individual who is able to deliver high standards of quality, in line with Brand standards
• A strong interest in continuing and developing a long-term career with the Swatch Group
• WOSTEP/BHI certification, or equivalent
• Relevant accreditation/s and specific training from a luxury watch brand/s, Omega is desirable, but not essential

Benefits Program

We are happy to offer a competitive comprehensive benefits package that includes:

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/

Job Location

1000 Waterford Way, 33126 Miami FL, United States (Florida)

Company Address

The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA