Prestige Advisor

Starboard Cruise Services; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Starboard Cruise Services, the luxury division of Starboard Group, seeks Prestige Advisors to deliver world‑class service and drive sales of fine jewelry and Swiss timepieces aboard assigned ships. You will host lectures and private client experiences, and cultivate high‑value guest relationships across voyages.

The role requires exceptional presentation skills and a passion for luxury retail on board. Experience in high‑value boutiques is highly preferred, with travel and shipboard living for

Qualifications

• Experience selling fine jewelry and/or Swiss timepieces in a luxury environment.
• Strong public speaking and presentation skills are essential for hosting events.
• Excellent English communication, tone and delivery are required.

Responsibilities

• Drive sales and revenue in fine jewelry and Swiss timepieces aboard the ship.
• Host lectures and experiential events for guests to educate and entertain.
• Build Elite client relationships through proactive follow-up and personalized communications.
• Coordinate with visiting guest jewelers and close sales when needed.

Skills

Public speaking

Clienteling

Sales results

Event hosting

Cross-cultural communication

Education

Fine jewelry certification

Swiss timepieces certification

Job description

As the world's leading vacation retailer at sea, Starboard Group has perfected the art of creating memorable shopping moments for guests sailing on the world's most renowned cruise lines. Our dedicated Luxury Division, the only of its kind, creates a unique boutique experience for luxury travelers by hand‑curating elevated retail collections and experiences for sophisticated travelers on ocean ships, yachts and adventure‑based expedition vessels. We are seeking accomplished sales professionals with a passion for creating extraordinary experiences for each client and a flare for delivering world‑class customer service.

Our dedicated Prestige Advisors are the primary contact for guests seeking to purchase or invest in precious pieces, serving as a consultant and trusted confidant. This role is responsible for delivering all sales results in fine jewelry and Swiss timepieces on an assigned ship. Our exquisite collections include unique and exclusive designer brands, one‑of‑a‑kind limited‑edition pieces, rotating special collections with featured guest jewelers and Swiss timepieces curated for true collectors and aficionados. The role requires a strong presence, the ability to host lectures & events, mastery of one‑to‑one clienteling and expert knowledge of fine jewelry and timepieces including brands, products, stones, metals, and designs.

What you’ll be doing:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Sales And Revenue Generation:
• Works closely with clients to align their needs and desires, proactively recommending specific pieces or styles of jewelry and/or timepieces
• Consistently meets or exceeds voyage sales goals for assigned categories
• Collaborates with visiting guest jewelers to ensure that all fine jewelry sales are maximized; stepping in to close sales on behalf of guest jewelers as needed
• Guest Touchpoints and Traffic Driving:
• Uses customer data to create personalized communications and private client experiences for targeted segments
• Leads experiential events and seminars designed to educate and entertain clientele with grace and confidence
• Takes every opportunity to engage socially with customers outside of the boutiques to build rapport, trust and credibility
• Operational Excellence:
• Organizes and prepares the retail team and other colleagues for category events, ensuring that every detail is flawless
• Analyzes event effectiveness based on attendance, sales, and guest engagement; communicating results to the Boutique Manager and shoreside support teams
• Ensures prominent positioning and promotion of new products and experiences to drive their successful integration into the high value boutique
• Provides detailed feedback to the Boutique Manager on assortment curation, floorplan placement, customer inquiries and/or any obstacle to sales
• Relationship Management:
• Builds professional, harmonious relationships across shipboard departments, to drive client referrals for high value sales
• Serves as subject matter expert for the retail sales team and other colleagues
• Nurtures guest leads with exceptional follow-up throughout the voyage, ensuring no opportunity slips through the cracks

What we’re looking for:

QUALIFICATIONS:

Education and Experience:

• Experience selling fine jewelry and/or Swiss timepieces in a luxury environment required, either on land or at sea
• Experience working in high value boutiques on luxury or ultra luxury cruise lines highly preferred
• Proven track record of delivering sales results and goal achievement
• Highly skilled at public speaking and delivering presentations, equally comfortable hosting events and 1:1 engagement
• Strong command of English language; tone and inflections
• Fine jewelry and/or Swiss timepieces professional certification highly preferred

Knowledge, Skills & Abilities:

• Exceptional social savvy, with the ability to effortlessly communicate across diverse cultural landscapes
• Proactively builds meaningful client relationships
• Creates and maintains a strong personal brand, embodying a high‑value presence that inspires trust and admiration
• A natural storyteller with a flair for crafting compelling scripts that captivate and engage
• Master of time management-balancing priorities with flexibility, adaptability, and an unwavering focus on results
• Radiates positivity and energy, creating an engaging atmosphere that draws others in
• Embodies integrity and professionalism, setting the standard for business excellence
• Inspires and motivates teams to aim high and achieve outstanding outcomes
• A collaborative team player who thrives in fast‑paced, dynamic environments.

Success Measures:

• Achieves ship sales targets
• Achieves traffic flow and event attendance goals

Key Competencies

• Presentation Skills
• Self-Development
• Conflict Management
• Decision Quality
• Cross Cultural Agility
• Leading Change

Other:

• Must be 21 years old
• Able to travel, live & work on a ship for a minimum of 6-month increments
• Possess a valid passport and when possible, seaman