Prescription Refill Representative - RX Call Center

Providence; Mission Hills (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Providence Medical Foundation is seeking a Prescription Renewal Representative to handle prescription renewal requests under pharmacy services, following established protocols and acting as an agent for the provider authorizing refills. This role supports our mission of caring for patients by ensuring timely, accurate refills and clear communication across care teams.

The position emphasizes exceptional customer service, patient satisfaction, and acting as a liaison between patients, physicians,

Qualifications

• H.S. Diploma or GED is required.
• California Pharmacy Technician License upon hire.
• 2 years Pharmacy Technician experience.

Responsibilities

• Process prescription renewal requests per established protocols.
• Serve as liaison between patients, physicians and pharmacies.
• Provide exceptional customer service to maintain patient satisfaction.

Skills

Customer service

Communication

Education

High School Diploma or GED

California Pharmacy Technician License

Job description

The Prescription Renewal Representative is responsible for handling all aspects of processing prescription renewal requests. The Prescription Renewal Representative works under the supervision of pharmacy services and working within established protocols and/or as an agent of for the provider authorizing prescription refills. This position plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmacies.

Providence caregivers are not simply valued – they’re invaluable. Join our team atProvidence Medical Foundationand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• Upon hire: California Pharmacy Technician License.
• 2 yearsPharmacy Technician experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.