Prescription Refill Representative - RX Call Center

Providence; Los Angeles (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Life insurance

Disability insurance

Paid time off

Job summary

Providence is seeking a Prescription Renewal Representative to handle renewal requests and support patient care. You will work under pharmacy services, following established protocols, while delivering excellent customer service and acting as a liaison between patients, physicians, and pharmacies.

The role emphasizes patient satisfaction and collaboration across care teams within Providence’s network. A California Pharmacy Technician License is required upon hire, with 2 years of experience in

Qualifications

• H.S. Diploma or GED is required.
• California Pharmacy Technician License upon hire is required.
• 2 years Pharmacy Technician experience.

Responsibilities

• Process prescription renewal requests and related tasks.
• Work under supervision of pharmacy services and within established protocols.
• Provide exceptional customer service to patients and act as liaison between patients, physicians and pharmacies.

Skills

Customer service

Communication

Education

H.S. Diploma or GED

California Pharmacy Technician License

Job description

Description

The Prescription Renewal Representative is responsible for handling all aspects of processing prescription renewal requests. The Prescription Renewal Representative works under the supervision of pharmacy services and working within established protocols and/or as an agent of for the provider authorizing prescription refills. This position plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmacies.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED

• Upon hire: California Pharmacy Technician License.

• 2 years Pharmacy Technician experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.