Prescriber Medical Admin Assistant — Mental Health Support

Transformations Care Network; Pittsburgh (Allegheny County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Low-cost telehealth

Job summary

New Directions Mental Health is seeking a Prescriber Medical Administrative Assistant (PMAA) to join our clinical support team in Pittsburgh. You will handle calls, assist with scheduling and telehealth, process pre-authorizations, and support providers with administrative tasks.

The role emphasizes patient confidentiality, multi-tasking, and compassionate customer service in a fast-paced mental health setting. Training and ongoing support are provided.

Qualifications

• Excellent communication skills, both written and verbal, and ability to work in a team.
• Strong time management and organizational skills in a fast-paced environment.
• Maintain client confidentiality and HIPAA compliance at all times.
• Professional demeanor with courtesy when assisting clients and staff.

Responsibilities

• Answer phones and provide accurate, helpful information to clients.
• Guide clients through telehealth troubleshooting and scheduling.
• Call insurance for prior authorizations and copay information.
• Assist providers with administrative tasks and chart preparation.
• Coordinate care between clients and providers and schedule appointments.
• Process prescriptions and monitor related authorizations and refills.
• Train new staff and support site operations as needed.
• Maintain office supplies and coordinate with other locations.

Skills

Excellent communication

Time management

Client service orientation

Team collaboration

Detail oriented

Phone systems

Professional appearance

Education

High school diploma or equivalent

Tools

Google Drive

Job description

New Directions Mental Health is seeking a Prescriber Medical Administrative Assistant (PMAA) to join our clinical support team in Pittsburgh. You will handle calls, assist with scheduling and telehealth, process pre-authorizations, and support providers with administrative tasks.

The role emphasizes patient confidentiality, multi-tasking, and compassionate customer service in a fast-paced mental health setting. Training and ongoing support are provided.